
Transforming Telco with Intelligent Automation
New technologies such as 5G are game changers for telecoms companies. They open up huge potential for new services for customers and businesses alike. Virtual reality gaming. Mobile shopping using augmented reality. Retrieving data from automated manufacturing plants using the internet of things. And just good old-fashioned better connectivity. But they also place new demands on bandwidth, customer support and service delivery.
Respond to the challenge and look to the future
It’s only by adopting new approaches like intelligent automation that telecoms companies will thrive in the future. Blue Prism’s digital workforce can take on the hard work of customer service and support, as well as rolling out networks and products. Leaving you free to focus on what really matters, which is dreaming up all those exciting new services.
Transform your business systems
- Streamline end-to-end manual tasks through automation
- Align data across multiple systems and reduce manual processing
- Enable real-time processes that increase efficiency and reducing costs
Improve the customer experience
- Provide real-time customer service responsiveness with automated answer, response, and routing support
- Reduce waiting and talk time and improved first call resolution (FCR)
- Gain instant access to all customer information with a dynamic, unified and single view
Deploy new technologies and innovations faster
- Adopt regulatory change faster, and reduce compliance costs
- Leverage process automation for enterprise network planning, performance management, network design, and scaling
- Reduce deployment times to free up your IT staff so they can focus on higher value tasks
Want to know more?
We support your business across its functions. Discover the benefits of RPA applied to your challenge and in the telecoms industry.
Why Intelligent Automation?

Compliance
- Comprehensive, irrefutable audit logs
- End-to-end object & process change history
- System & process execution audits

Scalability
- Re-usable & shareable objects/processes
- Many-to-many process assignment
- Processes in parallel

Rapid Deployment & Methodology
- Process Discovery
- Robotic Operating Model (ROM®)
- Success Accelerator

Security & Access Control
- Veracode Verified Continuous
- Decoupled build & run
- Disk level encryption & data masking

Performance & Stability
- Database layer resilience
- Supports hybrid-cloud infrastructure
- More productive & efficient

Intelligent & Extensible
- Drop-in AI skills from DX
- AI Labs & Innovation Center
- Data Gateways
Hear it from our customers
London School of Economics – Blue Prism Software Robots Case Study at Telefonica O2
In this report, Blue Prism along with the London School of Economics take an in-depth look at the RPA implementation at Telefonica O2, one of the UK's largest telecoms provider, and the benefits they reaped from their use of Blue Prism.