Re-envisioning modernization and improving the quality and speed of citizen services in the Public Sector

View All Resources

Automating the Public Sector

Government agencies are modernizing and improving the quality of citizen services

Public sector executives live and breathe a long list of challenges every single day. Budgets are tighter, while workloads just get bigger and workforces continue to shrink. Citizens want to deal with government agencies the same safe and easy way they shop online for groceries. It’s all about doing more with less, while staying fully compliant with regulations. COVID-19 only served to expose the gaps in digital readiness of government agencies.

Citizen-centric intelligent automation

Blue Prism helps public sector bodies find new ways to keep pace with evolving missions and citizen expectations. Held back by ageing technology? Not a problem: we bridge the gap between legacy systems and modern cloud, intelligent automation and AI capabilities to deliver processes that fit the bill.

Reimagine services

  • Improve and automate core processes
  • Comply with key governance requirements for auditability, security, and compliance

Improve the citizen experience

  • Provide automated one-on-one responses to inquiries, matching citizens to the benefits that best meet their needs
  • Leverage AI, machine learning and other new and innovative technologies to reduce manual work

Increase operational agility

  • Automate more complex tasks, so agency staff can be reskilled and redeployed
  • Scale easily and choose from cloud-based or on-premise deployment

Maximize resources

  • Seamlessly integrate digital workers with human workers and manage the combined workforce as a cohesive whole
  • Gather and integrate data from multiple sources automatically, according to well-defined processes
Select A Business Function
Citizen services
Citizen services Human Resources Finance

Enhance citizen service through automation

Fast, accurate customer service in the public sector is the ideal, but it’s hard to attain. An exceptionally good citizen experience can help government agencies meet their goals, save money, and improve employee satisfaction.

New account and account renewals

Automate front-end processes, using digital workers to capture initial data.

Efficient public service matching

Gather and cross-reference data to match to the citizens to the right services.

Data security

Ensure that data shared across agencies is secure and highly accurate.

Employee empowerment

Empower agency employees to provide more support to citizens rather than spending time on repetitive, mundane tasks.

Automate employee administration processes

Use new automation tools to leverage and improve all of the processes involved in ensuring a successful human workforce.


Provide login credentials and access to resources for new employees automatically, reducing the amount of time onboarding takes.

Employee progress management

Provide login credentials and access to resources for new employees automatically, reducing the amount of time onboarding takes.

Recruitment process improvement

Use digital workers along with AI to gather sentiment analysis and faster, more accurate background and social media research.

Compensation management

Automate compensation tasks such as payroll changes, data validation, reconciliation and more to ensure accuracy and compliance.

Improve financial efficiency

Ensure that public funds are used appropriately and costs are well managed.

Automatic invoicing

Teach digital workers when invoices need to be delivered and automatically send them to the appropriate contacts. Improve citizen satisfaction with predictable billing patterns and realize more revenues on time.

Tax preparation

Pull data from multiple systems and sources and compile it into reports that can be used to prepare taxes.

Financial data tracking

Track month-end closes or monthly review checklists to provide high-level overviews of revenues and expenses with a combination of intelligent automation and AI.

Planning and budgets

Gather data from multiple sources and enable staff to make it meaningful by identifying high-level trends and patterns.

Want to know more?

We support your business across its functions. Discover the benefits of RPA for the public sector.

Why Intelligent Automation?


  • Comprehensive, irrefutable audit logs
  • End-to-end object & process change history
  • System & process execution audits
Learn more


  • Re-usable & shareable objects/processes
  • Many-to-many process assignment
  • Processes in parallel
Learn more

Rapid Deployment & Methodology

  • Process Discovery
  • Robotic Operating Model (ROM®)
  • Success Accelerator
Learn more

Security & Access Control

  • Veracode Verified Continuous
  • Decoupled build & run
  • Disk level encryption & data masking
Learn more

Performance & Stability

  • Database layer resilience
  • Supports hybrid-cloud infrastructure
  • More productive & efficient
Learn more

Intelligent & Extensible

  • Drop-in AI skills from DX
  • AI Labs & Innovation Center
  • Data Gateways
Learn more

Can't see this content? That's probably related to your cookie preferences. 

Or click on the link below to view it externally.

View this video on

Hear from our customers

How local and central government organizations are scaling intelligent automation

Listen to this panel discussion where customers from local and central government organizations explain the different approaches agencies are taking, and how intelligent automation is enabling the future of work with the agility necessary to adapt to disruption of any scale.

Free the People

Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

Get Started Free Trial

©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.