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Re-envisioning modernization and improving the quality and speed of citizen services in the Public Sector

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Automating the Public Sector

Tighter budgets, expanding workloads, declining workforces, increasing regulatory requirements, rising data security concerns, and growing citizen expectations etc. As a public sector executive, these are pressures you live and breathe every day.

The Citizen-Centric RPA Solution

Blue Prism Connected-RPA provides the foundation for transforming how agencies align their workforce with evolving mission requirements. A way of overcoming technology obsolescence and connectivity to legacy systems by providing access to leading-edge cloud, artificial intelligence and cognitive capabilities.

Re-envision modernization

  • Re-envision how work gets done, with an emphasis on improving and automating core processes
  • Comply with key governance requirements around auditability, security, and compliance

Improve the citizen experience

  • Improve service to citizens with automated 1-on-1 inquiry responses, matching citizens to the benefits that best meet their needs and ensuring the security of personal data
  • Leverage AI, machine learning and other new and innovative technologies

Increase operational agility

  • Enable the automation of more complex tasks, leading to automating a greater portion of the workload—and to reskill and redeploy more agency staff
  • Scale easily and choose from cloud or on-premise enterprise deployment

Deliver a force multiplier

  • Seamlessly integrate Digital Workers with human workers and manage the combined workforce as a cohesive whole to enhance the employee experience.
  • Automate the gathering and integration of data from multiple sources according to well-defined processes.
Select A Business Function
Citizen Service 
Citizen Service  Human Resources Finance

Enhance citizen service through automation

In the public sector fast, accurate customer service is the ideal that is hard to attain. An exceptionally good citizen experience can help government agencies meet their missions, save money, and improve employee satisfaction.

New Account & Account Renewals

Automate the process on the front end, using a Connected-RPA Digital Worker to capture all of the initial data.

Efficient Public Service Matching

Blue Prism Digital Workers can gather and cross-reference data to match to the right citizen services.

Data Security

The Blue Prism Digital Workforce ensures that data shared across agencies is secure and highly accurate.

Employee Empowerment

Agency employees are enabled to provide more directed support rather than spending time on repetitive, mundane tasks.

Automate employee administration processes

Hiring, retaining and motivating the public sector workforce has its challenges. But thanks to automation HR now has new tools to leverage and improve all of the processes involved in ensuring a successful human workforce.


Digital Workers can automatically provide login credentials and access to resources for new employees, reducing the overall amount of time onboarding takes.

Employee Progress Management

Automate the numerous employee lifecycle tasks with advanced training and learning, annual review, and performance improvement plans to deliver a more engaging and meaningful employee experience.

Recruitment Process Improvement

Digital Workers along with AI technology can provide sentiment analysis and faster, more accurate background and social media research.

Compensation Management

Blue Prism automates compensation tasks such as payroll changes, data validation, reconciliation and more can be automated to ensure accuracy and compliance.

Improve financial efficiency

Finance leaders in the public sector are embracing technology at a fast pace in order to ensure that their agencies are managing public funds appropriately and that costs are well managed.

Automatic Invoicing

Digital Workers learn when invoices need to be delivered and automatically send them to the appropriate contacts. Citizen satisfaction improves as the billing pattern becomes predicable billing pattern and agencies realize more revenue on time.

Tax Preparation

Blue Prism's Digital Workforce has the ability to pull data from multiple systems and sources and compile that data into reports that can be used to prepare taxes.

Financial Data Tracking

Track month-end closes or monthly review checklists to provide high-level overviews of revenues and expenses with a combination of RPA and AI.

Planning & Budgets

Digital Workers can ingest data from multiple sources and enable staff to make it meaningful, enhancing the ability to identify high-level trends and patterns.

Want to know more?

We support your business across its functions. Discover the benefits of RPA for the public sector.

Why Connected-RPA?


  • Comprehensive, irrefutable audit logs
  • End-to-end object & process change history
  • System & process execution audits
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  • Re-usable & shareable objects/processes
  • Many-to-many process assignment
  • Processes in parallel
Learn more

Rapid Deployment & Methodology

  • Process Discovery
  • Robotic Operating Model (ROM®)
  • Success Accelerator
Learn more

Security & Access Control

  • Veracode Verified Continuous
  • Decoupled build & run
  • Disk level encryption & data masking
Learn more

Performance & Stability

  • Database layer resilience
  • Supports hybrid-cloud infrastructure
  • More productive & efficient
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Intelligent & Extensible

  • Drop-in AI skills from DX
  • AI Labs & Innovation Center
  • Data Gateways
Learn more

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Hear it from specialists

Automating workloads to drive mission outcomes

In this excerpt from the 30 minute program, hear Ron Jones, Director, Solutions Architects at Blue Prism, Terry Busch, MARS’s DIA Program Manager and Colonel Ronald "Dave" Brown, Chief of Staff of the U.S. Army Joint Munitions Command discuss the cultural shift required for RPA success across the public sector.

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