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Keeping up with customers – an ongoing challenge for transportation and logistics providers

It is a time of massive change for the transportation and logistics industry. From digital transformation to new innovative competition to evolving customer expectations for instant gratification. Remaining competitive in the face of such change and growing complexity is a challenge.

Transforming transportation and logistics providers with Connected-RPA

In such a mission-critical environment, it’s not advisable to tear out legacy systems and replace with new ones. The risk to business is too high. And it’s not just internal systems, collaboration across the supply chain means connecting with multiple different external systems every day. Integration is critical, ensuring modern systems work seamlessly alongside old ones to ensure business continuity while remaining competitive. Connected-RPA can help you overcome these challenges, providing a cost-effective and flexible approach to complex system landscapes.

Transform the customer journey

  • Faster response to customer contacts and complaints
  • Greater visibility of shipment status and delivery
  • Rapid adaptability to customer demand and feedback

Optimize freight management

  • Seamless integration with partner systems
  • Streamlined freight management across air, land and sea
  • Faster reaction to price changes and market conditions

Turn data into insight

  • Turn data into information for improved decision making
  • Improve supply and demand forecasting and planning
  • Enable predictive maintenance for minimized downtime, improved performance and increased throughput
Select A Business Function
Customer Service
Customer Service Freight Management Operations Management Cyber Security Management Supply & Demand Planning SAP® Integration & Migration

Improve the customer experience

Improved customer service can help logistics providers build a powerful brand reputation, helping to attract more customers, increase sales, and ultimately maximize ROI. Connected-RPA can speed up customer communication and ensure they are provided with the most efficient service at the best price possible.

Price Monitoring

Automatically identify price changes, generate impact analysis and populate frieght cost logs freeing up buyer’s time to focus on revenue generating activity.

Quote Management

Provide quotes on demand automatically, minimizing delay and improving customer experience.

Status Updates

Automate customer updates to let them know the status of their shipment at any given time, considerably increasing customer satisfaction.

Complaints Handling

Automate letter management to ensure customers are kept informed of progress regularly. Run compliance checks to ensure open complaints do not drift.

Take the load off freight management 

Managing freight across land, air and sea is a highly complex task. Ensuring loads are transported by the right carriers at the right price on the right route is time consuming and challenging. Connected-RPA can help drive cost efficiencies by seamlessly connecting with multiple partner systems, reducing manual effort and by helping you source the optimal carriers for your needs.

Freight Requests

Digital Workers select possible carriers, calculate costs and select best priced suppliers for a more efficient and cost-effective freight purchase approach.

Shipment Tracking

Automatically monitor the status of shipments, monitoring tracker systems including those of third-party carriers, to maintain a near real-time view of loads.


Digital Workers update scheduling systems with requests as appropriate. Minimizing the time between request and execution and removing the risk of manual errors which can be costly.

Contract Management

Automate contract creation, updates and renewals through Connected-RPA. Eliminating manual error and ensuring contract renewal opportunities are maximized.

Streamline your operations

Digital Workers provide a fast, agile way to access data and integrate with any system, without the need for APIs or EDI.

Productivity improvements

Data captured by IoT devices and RFID tags can be collated, analyzed and acted upon to optimize route planning, improve process efficiency and reduce costs.

Automation that supports your Cyber Security Manager

Cyber risk management is increasingly important as the threat of malicious activity grows across all sectors. At attack could mean losing customer data, losing competitive edge or losing critical transport connections. The potential impact of a cyber-attack is clear and significant. Automating elements of security management can help minimize the risk.

Maintaining Security Tools

Digital workers can audit security applications like anti-virus to ensure they are running, check expiry dates and renew them as required.

Data Policy Enforcement

Ensure data isn’t stored in places it shouldn’t be and execute data archiving using Digital Workers to reduce the risk of any form of data breach.

Internal Compliance

Automate regular checks against internal security policies to ensure nothing falls through the gaps and leaves preventable vulnerabilities.

Access Management

Control and maintain access to IT systems and facilities using automation to ensure workers only have access when and where they should. Digital Workers will also ensure a consistency in approach to access requests and access removal.

Turn data into insight

Supply and demand planning is a multifaceted process. Supply chain efficiency depends on getting it right. However, reviewing complex records and data sets can be a significant challenge. From historical sales data to custom orders, collecting and analyzing the appropriate data from a myriad of sources takes time and effort. It can also lead to errors. Connected-RPA can help you collate and aggregate data to transform decision making across your organization.

Data Aggregation

Digital Workers pull data from multiple systems, whether internal or third-party, cleanse and format it to provide a dataset for analysis or review by planners.

Trend Analysis

Connect Digital Workers with data analytics applications to enable data analysis to identify trends from supplier pricing to customer purchasing activity.

Forecast Reporting

Generate and disseminate detailed automated reports with more accurate forecasting to increase flexibility and reduce costs.

Predictive Maintenance

Connected-RPA can gather data from assorted sensors and systems, facilitating the use of predictive algorithms to provide predictive maintenance and minimize downtime. One customer reduced faults by 650 in the first year and saved $10’s millions in maintenance and replacement fees.

Streamline SAP® operations

Support for SAP® ERP Central Component (SAP® ECC) ends in 2027. While that may seem far away, the task of moving to SAP® S/4 HANA is proving difficult, with multiple options and invariably taking years for many organizations. Organizations should also take a critical look at current enterprise resource planning (ERP) strategies and how automation can help move an organization forward on the path to digital transformation.

​Data Migration & Validation

Make ERP migrations easier by utilizing Blue Prism to orchestrate and validate data migration from existing database tables into new ones.

Basis Functions

Automate simple processes such as setting up security, user authorizations, devices/printers, transport analysis & validation and Fiori app activation.


Digital workers perform P2P processes from PO management and supplier management to verification and approval.


Automate tasks from quote and order management to credit management and customer billing, streamlining internal processes.


Automate general ledger/intercompany accounting and cost accounting within SAP® S/4 HANA reducing manual effort and freeing up finance teams to focus on more complex work.

SAP® Operations

Execute key SAP® operations like adjustments, renewals, account service and customer onboarding faster and more accurately for an improved customer experience.

Want to know more?

We support your business across its functions. Discover the benefits of RPA applied to transportation and logistics challenges.

Why Connected-RPA?


  • Comprehensive, irrefutable audit logs
  • End-to-end object & process change history
  • System & process execution audits
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  • Re-usable & shareable objects/processes
  • Many-to-many process assignment
  • Processes in parallel
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Rapid Deployment & Methodology

  • Process Discovery
  • Robotic Operating Model (ROM®)
  • Success Accelerator
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Security & Access Control

  • Veracode Verified Continuous
  • Decoupled build & run
  • Disk level encryption & data masking
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Performance & Stability

  • Database layer resilience
  • Supports hybrid-cloud infrastructure
  • More productive & efficient
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Intelligent & Extensible

  • Drop-in AI skills from DX
  • AI Labs & Innovation Center
  • Data Gateways
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Hear it from our customers

Virtual workers enable Milaha to quickly process hundreds of invoices each day

A Middle Eastern marine and logistics company uses a connected-RPA solution from Blue Prism and ABBYY to process hundreds of invoices per day.

Read the case study

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