Driving the future of customer experience and operational efficiency for transport & logistics

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Keeping up with customers: an ongoing challenge for transportation and logistics providers

It’s a time of massive change for the transportation and logistics industry, from digital transformation to new market disrupters and evolving customer expectations. Staying agile and competitive is a challenge, not just during the recent testing times of a global pandemic, but every single day.

Transforming transport and logistics with intelligent automation

In a mission-critical environment, it’s never a good idea to simply tear out legacy systems and replace them with new ones. The risk to your business is just too high. And it’s not only internal systems you need to think about. Collaboration across the supply chain means connecting with multiple external systems and adapting to unforeseen changes as fast as possible. Blue Prism intelligent automation helps meet these challenges head on by enabling you to rethink processes across the board.

Transform the customer journey

  • Respond more quickly to customer contacts and complaints
  • Achieve greater visibility of shipment status and delivery
  • Adapt to customer demand and feedback

Optimize freight management

  • Integrate seamlessly with partner systems
  • Streamline freight management across air, land and sea
  • React to price changes and market conditions

Convert data into insights

  • Turn data into information for improved decision making
  • Improve supply and demand forecasting and planning
  • Enable predictive maintenance for minimized downtime, improved performance and increased throughput
Select a business function
Customer service
Customer service Freight Management Operations management Cyber security management Supply and demand planning SAP integration and migration

Improve the customer experience

Improved customer service can help logistics providers build a powerful brand reputation, helping to attract more customers, increase sales, and maximize ROI. Intelligent automation ensures customers are provided with the most efficient service at the best price possible.

Price Monitoring

Automatically identify price changes, generate impact analysis and populate freight cost logs freeing up buyer’s time to focus on revenue generating activity.

Quote Management

Provide quotes on demand automatically, minimizing delay and improving customer experience.

Status Updates

Automate customer updates to let them know the status of their shipment at any given time, considerably increasing customer satisfaction.

Complaints Handling

Automate letter management to ensure customers are kept informed of progress regularly. Run compliance checks to ensure open complaints do not drift.

Take the load off freight management 

Managing freight across land, air and sea is a highly complex task. Ensuring loads are transported by the right carriers at the right price on the right route is time consuming and challenging. Intelligent automation drives cost efficiencies by seamlessly connecting with multiple partner systems, reducing manual effort and helping you source the optimal carriers for your needs.

Freight requests

Use digital workers to select potential carriers, calculate costs and select the best priced suppliers for a more efficient and cost-effective freight purchase approach.

Shipment tracking

Use tracker systems to automatically monitor the status of shipments including those made by third-party carriers, to maintain a near real-time view of loads.


Update scheduling systems with requests as appropriate, minimizing the time between request and execution and removing the risk of costly manual errors.

Contract management

Automate contract creation, updates and renewals through Connected-RPA. Eliminating manual error and ensuring contract renewal opportunities are maximized.

Streamline your operations

Access data and integrate with any system, without the need for APIs or EDI.

Streamline your operations

Digital Workers provide a fast, agile way to access data and integrate with any system, without the need for APIs or EDI.

Productivity improvements

Collate, analyze and act upon data captured by IoT devices and RFID tags to optimize route planning, improve process efficiency and reduce costs.

Automation that supports your cyber security manager

Cyber risk management is increasingly important as the threat of malicious activity grows across all sectors. An attack could mean losing customer data, competitive edge or critical transport connections. Automating elements of security management can help minimize the risks.

Maintain security tools

Audit security applications including anti-virus to ensure they are running, check their expiry dates and renew them as required.

Enforce data policies

Ensure data isn’t stored in places it shouldn’t be and execute data archiving using Digital Workers to reduce the risk of any form of data breach.

Achieve internal compliance

Automate regular checks against internal security policies to ensure nothing falls through the gaps and avoid preventable vulnerabilities.

Manage secure system access

Control and maintain access to IT systems and facilities using automation to ensure workers only have access when and where they should. Use digital workers to ensure a consistent approach to access requests and access removal.

Turn data into insight

The efficiency of logistics chains depends on getting supply and demand planning right. But reviewing complex records and data sets can be a significant challenge. From historical sales data to custom orders, collecting and analyzing the appropriate data from a myriad of sources takes time and effort. It can also lead to errors. Intelligent automaton can help you collate and aggregate data to support accurate decision-making across your organization.

Aggregate data automatically

Pull data from multiple systems, whether internal or third-party, then cleanse and format it to provide datasets for analysis or review by planners.

Analyze trends

Connect digital workers with data analytics applications to identify trends from supplier pricing to customer purchasing activity.

Use forecast reports

Generate and disseminate detailed automated reports with more accurate forecasting to increase flexibility and reduce costs.

Support predictive maintenance

Connected-RPA can gather data from assorted sensors and systems, facilitating the use of predictive algorithms to provide predictive maintenance and minimize downtime. One customer reduced faults by 650 in the first year and saved $10’s millions in maintenance and replacement fees.

Streamline SAP operations

Support for SAP ERP Central Component (SAP ECC) ends in 2025. While that may seem far away, the task of moving to SAP S/4 HANA is proving difficult, with multiple options that invariably take years for many organizations to complete. Organizations should also take a critical look at current enterprise resource planning (ERP) strategies and how automation can help move them forward on the path to digital transformation.

Manage data migration and validation

Make ERP migrations easier by using Blue Prism to orchestrate and validate data migration from existing database tables into new ones.

Optimize basic functions

Automate simple processes such as setting up security, user authorizations, devices and printers, transport analysis and validation, as well as Fiori app activation.


Digital workers perform P2P processes from PO management and supplier management to verification and approval.


Automate tasks from quote and order management to credit management and customer billing, streamlining internal processes.


Automate general ledger/intercompany accounting and cost accounting within SAP S/4 HANA reducing manual effort and freeing up finance teams to focus on more complex work.

SAP Operations

Execute key SAP operations like adjustments, renewals, account service and customer onboarding faster and more accurately for an improved customer experience.

Want to know more?

We support your business across its functions. Discover the benefits of RPA applied to transportation and logistics challenges.

Why Intelligent Automation?


  • Comprehensive, irrefutable audit logs
  • End-to-end object & process change history
  • System & process execution audits
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  • Re-usable & shareable objects/processes
  • Many-to-many process assignment
  • Processes in parallel
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Rapid Deployment & Methodology

  • Process Discovery
  • Robotic Operating Model (ROM®)
  • Success Accelerator
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Security & Access Control

  • Veracode Verified Continuous
  • Decoupled build & run
  • Disk level encryption & data masking
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Performance & Stability

  • Database layer resilience
  • Supports hybrid-cloud infrastructure
  • More productive & efficient
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Intelligent & Extensible

  • Drop-in AI skills from DX
  • AI Labs & Innovation Center
  • Data Gateways
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Hear it from our customers

Virtual workers enable Milaha to quickly process hundreds of invoices each day

A Middle Eastern marine and logistics company uses a connected-RPA solution from Blue Prism and ABBYY to process hundreds of invoices per day.

Read the case study

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