
Driving Loyalty in the Hospitality Sector
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Even when vacation and travel choices are limited, consumers’ expectations are still high. They want a fully digitalized experience and personalization. They want ‘off the beaten track’ adventures and additional experiences. They want to be surprised and delighted by unexpected perks and great customer service. Hospitality leaders need to do all they can to make every vacation goes to plan for every single customer, so they always want to come back for more.
Winning customer loyalty with intelligent automation
The modern hospitality industry has weathered many changes. But nothing has transformed the industry as broadly or as quickly as the digital revolution. Intelligent automation has the power to reinvent the entire customer lifecycle, from client bookings to making special offers. Using a digital workforce, hospitality providers can focus on delivering engaging customer experiences and highly personalized loyalty schemes.
Create loyal customers
- Eliminate friction in the booking process from start to finish
- Connect guests to local activities for a true cultural experience
- Collate the data to create stand out loyalty schemes
Optimize the back office
- Free up the finance team for revenue generation
- Introduce greater agility for regulatory change, reducing compliance costs
- Improve data management for security and intelligent analytics
Digitalize the customer journey
- Deliver a seamless digital experience for customers
- Integrate new technologies with the old to quickly deliver new customer options
- Enable customization for a truly personalized customer experience
Want to know more?
We support your business across its functions. Discover the benefits of RPA applied to hospitality challenges.
Why Intelligent Automation?

Compliance
- Comprehensive, irrefutable audit logs
- End-to-end object and process change history
- System and process execution audits

Scalability
- Re-usable and shareable objects/processes
- Many-to-many process assignment
- Processes in parallel

Rapid deployment and methodology
- Process discovery
- Robotic Operating Model (ROM®)
- Success accelerator

Security and access control
- Veracode Verified Continuous
- Decoupled build and run
- Disk level encryption and data masking

Performance and stability
- Database layer resilience
- Supports hybrid-cloud infrastructure
- More productive and efficient

Intelligent and extensible
- Drop-in AI skills from DX
- AI labs and innovation center
- Data gateways
Hear it from our customers
WorldHotels Rests Easy Knowing its Future is Enabled by Intelligent Automation
Discover how intelligent automation helped WorldHotels conduct audits and significantly reduce process operating costs.