Even when vacation and travel choices are limited, consumers’ expectations are still high. They want a fully digitalized experience and personalization. They want ‘off-the-beaten-track’ adventures and additional experiences. They want to be surprised and delighted by unexpected perks and great customer service. Hospitality leaders need to do all they can to make sure every vacation goes to plan for every single customer, so they always want to come back for more.
The modern hospitality industry has weathered many changes. But nothing has transformed the industry as broadly or as quickly as the digital revolution. Intelligent automation has the power to reinvent the entire customer lifecycle, from client bookings to making special offers. Using a digital workforce, hospitality providers can focus on delivering engaging customer experiences and highly personalized loyalty programs.
Earning customer loyalty means providing customers with an increasingly personalized, digital and convenient experience. Intelligent automation unlocks the potential of data to deliver an individual experience for each customer and bridges the gap between legacy and modern technology to give consumers the digital platforms they have come to expect.
Connect multiple booking systems to streamline the end-to-end reservation service and reduce manual effort.
Digital workers can pull customer related data from multiple systems to make personalized recommendations for specific hotel amenities or local facilities or experiences.
Fulfill reservations, upsell rooms or share personalized promotional offers with customers using digital workers to maximize the potential of each booking.
Automate management reporting to provide regular, on-demand snapshots or performance reports.
Digital workers can take on finance and accounting tasks that are repetitive, tedious and prone to error. This frees up finance teams to focus on proactive value-added work and increasing revenue.
Automatically extract general ledgers and perform comparisons with bank statements to identify anomalies. Improve accuracy and save manual effort.
Receive invoices from suppliers and input the data into your ERP system without the need for manual input.
Automate the monitoring of receivables and consistently and proactively follow the appropriate collections process for bad debt.
Automate the onboarding of new suppliers, from updating core systems to performing credit checks, reducing manual effort and increasing accuracy.
Automating repetitive compliance tasks can reduce the risk of exposure to non-compliance measures by eliminating errors, improving service level agreements (SLA) performance and auditing existing measures.
Ensure data is archived appropriately, check that data is not stored incorrectly and perform regular data audits to prevent potential data leakage.
Automate the measurement of pre- and post-regulation impact on operational costs.
Digital workers can collect data and build reports to demonstrate regulatory performance and SLAs.
Employ digital workers to automate new regulatory processes from the start. As a result, you can reduce the cost of training your human workforce and the associated risk of human error, while increasing the speed of execution.
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