Global survey on the role of intelligent automation in financial services
To understand how far the financial services sector has evolved in its adoption of intelligent automation, we undertook global research with 550 senior financial services professionals to uncover where progress has been made, how work models are adapting, and how change is predicted to continue into the future.
Intelligent automation: A new wave is breaking
The financial services industry is facing pressure on every front to reimagine the way it does business. It’s time to give your people the tools and resources they need to build a new financial sector and new business models that can respond effectively to consumer needs. With a digital workforce powered by new technologies such as artificial intelligence, machine learning and natural language processing, your employees are liberated to do what humans do best. Instead of spending their day carrying out mundane and repetitive tasks, they can now make a real difference, forging strong relationships with customers, analyzing data to gain competitive advantage, and making great ideas a reality.
To date, Blue Prism has supported hundreds of financial institutions through the first wave of automation with a goal to drive up productivity and reduce costs.
What are the priorities for banking & financial services organizations?
How Can Blue Prism Solve Your Business Challenges?
Select A Solution Area
Customer onboarding with KYC checking
Enable new customers to open a bank account and apply for additional products in minutes with automated KYC checking and affordability calculators.
Due diligence checking
Enable due diligence teams to focus on higher value tasks such as risk assessment and review by automating the process of searching data sets, retrieving results, and compiling reports.
Fraud detection / AML
Execute complex decision making at scale with an automated, end-to-end fraud detection solution. Go from data gathering through case decisioning and follow-up actions seamlessly.
Improve the speed and accuracy of sanctions checks to improve compliance, reduce risk, and deliver faster cash cycles to customers.
Compliance monitoring and reporting
Save time and avoid human error by automatically generating regulatory compliance reports through the extraction and configuration of data across platforms.
Drive down operational costs by automating manually intensive processes requiring reconciliation. Digital workers retrieve and compile data from multiple systems, perform rules-based aggregation and reconciliation, and take actions to resolve simple breaks. By using decision engines, digital workers can make more complex decisions to resolve complex breaks.
Commercial loans applications
Reduce commercial loan onboarding costs by 50% and slash application abandonment rates with end-to-end processing.
Intelligent contact centers
Intelligent automation in the contact center significantly reduces the time required to identify the customer and perform repetitive activities within a multi-channel environment. As a result, financial service institutions can improve customer service Net Promoter Scores (NPS) while increasing employee retention rates.
Customer onboarding with KYC Checking
Enable new customers to open a bank account and apply for additional products in just minutes with automated KYC checking and affordability calculators.
Combine chatbot technology with intelligent automation to provide an entirely new, super-efficient communication channel for customers and financial services organizations.
Deploy automation to reduce the time it takes to provide a customer with a mortgage calculation from days to minutes.