Banking and Financial Services

Build a New Operating Model for Financial Services with Intelligent Automation

Global survey on the role of intelligent automation in financial services

To understand how far the financial services sector has evolved in its adoption of intelligent automation, we undertook global research with 550 senior financial services professionals to uncover where progress has been made, how work models are adapting, and how change is predicted to continue into the future.

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Intelligent automation: A new wave is breaking

The financial services industry is facing pressure on every front to reimagine the way it does business. It’s time to give your people the tools and resources they need to build a new financial sector and new business models that can respond effectively to consumer needs. With a digital workforce powered by new technologies such as artificial intelligence, machine learning and natural language processing, your employees are liberated to do what humans do best. Instead of spending their day carrying out mundane and repetitive tasks, they can now make a real difference, forging strong relationships with customers, analyzing data to gain competitive advantage, and making great ideas a reality.

To date, Blue Prism has supported hundreds of financial institutions through the first wave of automation with a goal to drive up productivity and reduce costs.

Digital pioneers Mashreq Bank build the bank of the future with intelligent automation

Blue Prism's digital workforce enables the bank to deliver a world class customer experience
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What are the priorities for banking & financial services organizations?

Manage regulatory compliance in a new way

Driven by the need to limit regulatory fines and reputational damage, banks are embracing a new collaborative approach internally and with peer institutions to manage compliance more effectively.

Fight financial crime

With financial crime on the rise, financial services companies are turning to new technologies to combat crime in areas such as Know Your Customer (KYC) onboarding and refresh, sanctions screening, and transaction monitoring and investigation.

Ensure financial sustainability

Low interest rates, the cost of digital transformation and increased competition are all squeezing profitability. Many financial institutions are prioritizing projects that drive a fast return on investment in areas such as banking operations, remote working, and customer experience.

Reimagine the customer experience

Under intense pressure from fintech providers, traditional banks need to build personalized, seamless, and digital customer journeys quickly to stay relevant and competitive.

How Can Blue Prism Solve Your Business Challenges?

Select A Solution Area
Risk and Compliance
Risk and Compliance Business Operations Customer Experience

Customer onboarding with KYC checking

Enable new customers to open a bank account and apply for additional products in minutes with automated KYC checking and affordability calculators.

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Due diligence checking

Enable due diligence teams to focus on higher value tasks such as risk assessment and review by automating the process of searching data sets, retrieving results, and compiling reports.

Fraud detection / AML

Execute complex decision making at scale with an automated, end-to-end fraud detection solution. Go from data gathering through case decisioning and follow-up actions seamlessly.

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Sanctions screening

Improve the speed and accuracy of sanctions checks to improve compliance, reduce risk, and deliver faster cash cycles to customers.

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Compliance monitoring and reporting

Save time and avoid human error by automatically generating regulatory compliance reports through the extraction and configuration of data across platforms.

Cybersecurity

Reduce cyber threats from malicious operators by deploying digital workers together with machine learning technology to conduct near-time threat analysis and alert.

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Trade processing

Drive down operational costs by automating manually intensive processes requiring reconciliation. Digital workers retrieve and compile data from multiple systems, perform rules-based aggregation and reconciliation, and take actions to resolve simple breaks. By using decision engines, digital workers can make more complex decisions to resolve complex breaks.

Commercial loans applications

Reduce commercial loan onboarding costs by 50% and slash application abandonment rates with end-to-end processing.

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Trade finance

Applying intelligent automation across the trade finance process from digitalization, sanctions screening and fraud checks, to customer communications, reporting, and audit.

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Margin calls

Digital workers automatically triage communication, extract intents, key data, and information to drive automated processing and reduce manual processing time by up to 90%.

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Intelligent contact centers

Intelligent automation in the contact center significantly reduces the time required to identify the customer and perform repetitive activities within a multi-channel environment. As a result, financial service institutions can improve customer service Net Promoter Scores (NPS) while increasing employee retention rates.

Calculate Your Results

Customer onboarding with KYC Checking

Enable new customers to open a bank account and apply for additional products in just minutes with automated KYC checking and affordability calculators.

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Chatbot integration

Combine chatbot technology with intelligent automation to provide an entirely new, super-efficient communication channel for customers and financial services organizations.

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Mortgage calculator

Deploy automation to reduce the time it takes to provide a customer with a mortgage calculation from days to minutes.

Free the People

Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

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