
Differentiate with Customer Experience by Transforming the Contact Center
An age of disruption for utility providers: new competition, new technology, new resources
Keeping the lights on is no walk in the park. Irresistible forces are on the move, including demand for cheaper, cleaner, renewable energy. New players are winning over customers from traditional energy and utility companies, which struggle to cope with ageing infrastructure and rapidly evolving government regulation. The answer? Reduce the cost of doing business and improve the quality of services delivered to customers.
Delivering a customer-centric digital organization with intelligent automation
Blue Prism intelligent automation helps utilities deliver robust, frictionless services to customers by connecting new technologies with legacy systems quickly and cost-effectively.
Deliver stand out customer service
- Integrate new customer payment options cost-effectively
- Maintain consistent and personalized communication with customers
- Manage seamless customer onboarding, tariff changes and account updates
Enable frictionless billing
- Collate meter readings from multiple disparate systems
- Investigate and correct bills with exceptional readings
- Accurately update core billing systems for improved customer experience
Adapt to evolving regulations
- Respond more quickly to new regulation requirements
- Reduce compliance risks with proactive automated auditing
- Generate accurate compliance performance reports
Streamline critical asset management
- Enable proactive, adaptive and consistent maintenance of infrastructure
- Optimize inventory controls and order management
- Accelerate restoration of service and improve safety
Want to know more?
We support your business across its functions. Discover the benefits of RPA for energy and utility providers.
Why Intelligent Automation?

Compliance
- Comprehensive, irrefutable audit logs
- End-to-end object & process change history
- System & process execution audits

Scalability
- Re-usable & shareable objects/processes
- Many-to-many process assignment
- Processes in parallel

Rapid Deployment & Methodology
- Process Discovery
- Robotic Operating Model (ROM®)
- Success Accelerator

Security & Access Control
- Veracode Verified Continuous
- Decoupled build & run
- Disk level encryption & data masking

Performance & Stabilitye estabilidade
- Database layer resilience
- Supports hybrid-cloud infrastructure
- More productive & efficient

Intelligent & Extensible
- Drop-in AI skills from DX
- AI Labs & Innovation Center
- Data Gateways
Hear from our customers
EDF Shares How They Scaled Automation Across Their Business
In this interview, Niels Roberts, Digital, Automation & Process Excellence Director, explains how EDF has transformed their business by incorporating intelligent automation into all areas of operations and how this is shaping their vision for the future.