Differentiate with Customer Experience by Transforming the Contact Center

Automate the collection of meter readings from multiple sources such as smart meters, customers, third party meter readers and estimates.

Meter readings come from multiple sources and can often be out of sync. Utilities can avoid providing erroneous bills and poor customer experience by automatically investigating exceptions. Digital Workers can check the most reliable meter reading sources and apply corrections to the core billing system.

Digital workers check accounts that show excessive or negative consumption and correct the errors or request further information.

Integrate legacy billing systems with third party mobile payment applications to enable customers to pay with ease. Digital workers take data from mobile payments and update the core billing system, reconciling payments without manual intervention.

Automate regular scheduling of maintenance and safety checks, as well as any rescheduling requirements based on reports from the field.

Enable engineers to update records in the field and automatically synch with multiple back office systems to ensure accuracy, consistency and to maintain SLAs.

Check inventory levels against actual stock and automatically generate purchase orders to suppliers, speeding up the process and preventing delays.

Gather and aggregate vast datasets from internet of things sensors and devices across the energy grid to enable predictive maintenance and forecasting.

Digital workers pull together the data and documentation needed to set up approved and vetted suppliers accurately and efficiently.

Create and update accurate and timely supplier contracts, as well as proactively alert when contract agreements are due for renewal to ensure enough time is available for re-negotiation.

Digital workers pull together the appropriate data to measure supplier performance against contractual service level agreements (SLAs), ensuring any issues can be highlighted early and actioned as necessary.

Automate new regulatory processes from the start. Reduce the cost of training your human workforce and go straight to digital workers. Reduce the risk of human error and increase speed of execution.

Digital workers can collect data and build reports to demonstrate regulatory performance and SLAs.

Ensure audit compliance by automating internal reviews to proactively identify potential compliance issues.

Automate the measurement of pre- and post-regulation impact on operational costs.

Digital workers can audit security applications like anti-virus software to ensure they are running, as well as check expiry dates and renew them as required.

Automate regular checks against internal security policies to ensure nothing falls through the gaps and leaves preventable vulnerabilities.

Ensure data isn’t stored in places it shouldn’t be and execute data archiving using digital workers to reduce the risk of any form of data breach.

Control and maintain access to IT systems and facilities using automation to ensure workers only have access when and where they should. Digital workers will also ensure a consistency in approach to access requests and access removal.

Collection agents submit updates on the stage and status of visits and whether debt collection has been successful or not. Digital workers take this information and update all appropriate systems, saving manual effort and eliminating re-keying errors.

Digital workers pull together customer information, such as searching credit record websites, prior to collection action proceeding. Automated validation saves manual effort upfront and reduces wasted agent time from unnecessary visits.