Transforming the energy and utilities sector

Automate the collection of meter readings from multiple sources such as smart meters, customers, 3rd party meter readers and estimates.

Meter readings come from multiple sources and can often be out of sync. Avoid erroneous bills and poor customer experience by automatically investigating exceptions using Digital Workers to check the most reliable meter reading sources and apply corrections to the core billing system.

Digital Workers check accounts which show as having excessive or negative consumption and corrects the errors or requests further information.

Integrate legacy billing systems with 3rd party mobile payment applications to enable customers to pay with ease. Digital Workers take the data from the mobile payments and update the core billing system, reconciling payments without manual intervention.

Automate regular scheduling of maintenance and safety checks, as well as any rescheduling requirements based on reports from the field.

Enable engineers to update records in the field and automatically update multiple back office systems to ensure accuracy, consistency and to maintain SLAs.

Check inventory levels against actual stock and automatically generate POs to suppliers, speeding up the process and preventing delays.

Gather and aggregate vast datasets from IoT sensors and devices across the energy grid to enable predictive maintenance and forecasting

Digital Workers pull together the data and documentation needed to set up approved and vetted suppliers accurately and efficiently.

Create and update accurate and timely supplier contracts, as well as proactively alert when contract agreements are due for renewal to ensure enough time for re-negotiation.

Digital Workers pull together the appropriate data to measure supplier performance against contractual SLAs, ensuring any issues can be highlighted early and actioned as necessary.

Automate new regulatory processes from the start. Reduce cost of training human workforce and go straight to Digital Workers. Reduce risk of human error and increase speed of execution.

Digital Workers can collect data and build reports to demonstrate regulatory performance and service level agreements (SLAs).

Ensure audit compliance by automating internal reviews to proactively identify potential compliance issues.

Automate the measurement of pre and post regulation impact on operational costs.

Digital Workers can audit security applications like anti-virus to ensure they are running, check expiry dates and renew them as required.

Automate regular checks against internal security policies to ensure nothing falls through the gaps and leaves preventable vulnerabilities.

Ensure data isn’t stored in places it shouldn’t be and execute data archiving using Digital Workers to reduce the risk of any form of data breach.

Control and maintain access to IT systems and facilities using automation to ensure workers only have access when and where they should. Digital Workers will also ensure a consistency in approach to access requests and access removal.

Collection agents submit updates on the stage and status of visits and whether debt collection has been successful or not. Digital Workers take this information and update all appropriate systems, saving manual effort and eliminating re-keying errors.

Digital Workers pull together customer information, such as searching credit record websites, prior to collection action proceeding. This automated validation saves manual effort upfront and reduces wasted agent time from unnecessary visits.