Transforming Patient Experience with Intelligent Automation

The likes of Cerner, EPIC and any other back-office system are no match for our digital workforce. Just like your human teams, digital workers can access systems without the need for APIs and easily and quickly connect both old and new systems.

Working between multiple parties and touchpoints always adds an additional layer of complexity, and sometimes that complexity can undermine patient experience. With digital workers, you can streamline the process, ensuring there are no broken links in the chain.

Free your people from the constraints of burdensome administrative tasks, and while you’re there, remove the need to print and scan documents by allowing digital workers to be the glue between systems, helping your teams to go paper free.

With intelligent automation, you can: process thousands of claims in hours instead of weeks, reduce claim handling time, provide much needed assistance to patients and providers, and reduce the number of unpaid claims.

Flex your existing resources to meet peaks in demand without hiring expensive agency staff or driving your existing teams into overtime. Meanwhile, you can bridge skill gaps and shortages within your existing workforce, and enable teams to collaborate more effectively.

It’s well known that inefficient processes hike up operating costs. With intelligent automation, you can streamline your existing processes to operate at maximum efficiency and ensure that any future processes follow the same principles. In doing so, you can gain be sure that no money is leaking from your back office.

With the resource efficiencies gained from a digital workforce, you can explore the addition of billable services without needing to add additional headcount, or implement new systems. Alternatively, intelligent automation could enable you to add new services to your existing stack so you to create new revenue streams.

From authorization, coding and remittance to everything in-between, ensure that your revenue cycle isn’t leaving room for leakage. And enable your teams to reclaim the cost of care and eliminate confusion around payment responsibility and eligibility with the power of a digital workforce.

Flex existing resources to meet new demand as and when needed and bolster the skills of your teams to create an always-on workforce. Be ready to serve to your patients, no matter the day or time with the workforce of the future.

Act on decisions quickly and decisively, and automate new processes at the flick of a switch. Need to quickly implement a new process or integrate a new system? Migrating patient data from one system to another? Digital workers have you covered.

Standardize processes across departments and services and enable central governance principles with intelligent automation. And if you have a similar process elsewhere, you can reuse your automation objects to quickly spin up a new process, safe in the assurance that it fits within your governance framework.

The Celonis Automation Optimizer is a must have for any organization trying to improve business outcomes with the effective deployment of RPA, from initial decisions on which processes to automate, to actual robot implementations, to monitoring and scaling RPA implementations.

Automate the simple activities that come with recruiting and onboarding new staff. From issuing new offer letters to updating internal systems, digital workers have been proven to reduce processing time down from 45 minutes to 1.

Administrative work isn’t the lifeblood of healthcare institutions, so why does it take up so much of your staff’s time? Have digital workers manage the routine system updates and data handling tasks and enable your staff to get back to what really matters: caring for patients.

Understaffing is a longstanding issue for healthcare organizations world-wide, but automation is filling those gaps. With AI capabilities, digital workers emulate the actions of human staff in hospital systems, enabling them to take on some of the tasks that might otherwise be neglected due to short staffing.

Empower your contact center teams to better serve patients by automating simple inquiries and creating a single source of truth for patient data. As a result, your agents will be free to focus on patient needs, and patients won’t have to spend valuable time waiting for answers on the phone.

Aggregate data from various patient touchpoints, including local governments and services, to provide actionable insights into the general welfare of your populations.

Move patient data between relevant systems and across various stakeholder departments to empower healthcare workers to create integrated health and social care plans that look after your patients’ well-being well after they’ve left the hospital setting.

Ensure every patient engagement upholds the same quality standards throughout your organization. By standardizing practices across your ICS, you can ensure patients experience comprehensive and collaborative care.

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