Transforming Patient Experience with Intelligent Automation

Interview scheduling, benefit package management, and offer letter generation lead to a smoother pre-employment experience. Information for onboarding can be stored to reduce duplicate data entry.

Automatically cross-reference multiple background check sources to flag discrepancies in education records, work history, professional licenses, and malpractice complaints. Notify recruiters or hiring managers of discrepancies to minimize potential risks.

Pre-populate related onboarding documents with employee information from a single file to reduce manual data entry and errors. Create and load HRIS / HCM, learning management, and credential management system records.

Schedule exit activities, reassign outstanding work, verify the return of corporate assets, revoke system and facility access and update payroll. Ensure a smooth experience for exiting employees and minimize potential security risks.

Migrate patient data from legacy systems to new patient record systems with 100% accuracy and big savings in manual effort and associated costs.

Transcribe patient outcomes across systems, removing the risk of human errors and improving patient safety.

Ensure patient records and accounts are accurate, reducing the risk of missing information leading to denial write-offs.

Reconciliation of health records from multiple HMS systems to create a 360° view of patient’s health records (Chronological CCD).

Audit claims denials for missing authorizations, invalid diagnosis/procedure codes, and coordination of benefits. Re-route pended claims for either automated or manual data collection.

Automate repetitive manual processing such as sending Direct Debit instructions to banks, which take up valuable time.

Automate the reconciliation of invoice match exceptions, resolving discrepancies with minimal manual, and tedious, effort for employees.

Collect patient information and perform pre-authorizations or claims status checks against major payers, provider portals (Availity), and Medicare for reduced revenue cycle turnaround and better informed patients.

Input and reformat data into utilization management systems to reduce manual data entry and increase consistency.

Extend case management workflows between UM/CM teams to include systems lacking easy API integration, monitor for more complete case components. Generate real-time alerts as needed.

Integrate disjointed systems and automate rules-based components of UM/CM care coordination so reviewers concentrate on judgement-based assessments.

Capture critical conditions and rules-based entries for payer evidence review, internal audit, and regulatory requirements.

Digital workers share instant screening results with relevant hospital departments to reduce waiting times and improve patient outcomes.

Use machine learning and image recognition technology to review X-ray images and perform analysis.

Digital Workers capture diagnostic results from laboratories, analyze images from radiology and coordinate follow-up visits for specialty patients (i.e. heart failure, renal failure, cancer and diabetes).

Visualize and provide analysis for lab samples through images received from electronic microscopes to accurately monitor for anomalies, changes and growth patterns.