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Putting the patient first with Intelligent Automation

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Delivering human healthcare

Healthcare networks face pressure to deliver personalized patient-centric health management, while also reducing the cost of care. Clinicians devote their lives to focused patient care and human relationships. However, constant procedural, technological, and regulatory changes force humans to act as administrative robots.

Connected-RPA: helping clinicians help patients

From appointment setting to patient registration, employee HR services to clinical trial management, our RPA platform supports the healthcare industry in providing more efficient higher quality care to patients around the world.

Transform the patient experience

  • Release clinicians from administrative tasks to increase focus on patients
  • Reduce visit waiting times on arrival and discharge
  • Proactively engage patients with treatment plan updates

Improve data quality

  • Provide a single view of patient data for clinicians through aggregation of records
  • Minimize information gaps through proactive record management
  • Faster decision making on patient care

Digitize human resources

  • Streamline recruitment for fairer and faster resourcing
  • Optimize credential management of clinicians
  • Improve onboarding and ongoing employee experience
Select A Business Function
Patient Access & Care
Patient Access & Care Human Resources Patient Data Management Patient Financial Services (US) Utilization Management (Private Healthcare) Screening & Diagnostics

Release resources for improved patient care

Clinical and non-clinical resources can be released to focus on personalized patient care by reducing the overhead of administrative tasks. Blue Prism’s ability to integrate disparate care management systems minimizes the risk of human error, saves time and improves patient engagement. By utilizing Connected-RPA, healthcare providers can take patient experience to the next level with visualization skills such as facial recognition, image analysis and OCR.

Case Management

Create cases or add data and notes to existing cases across systems. Reducing manual effort and minimizing risk of human error.

Patient Information Presentation

Aggregate patient records which may be across multiple Electronic Medical Record systems to present a single view of all the facts for clinicians to help deliver truly personalized care.

Patient Engagement

Digital Workers can assign patient portal setup, access and send out links to patients following discharge. Treatment plans may also be automatically updated through the portals for patients requiring repeat visits.

Patient Self-Service

Enable patients to register themselves at kiosks, significantly reducing check-in times and freeing up resources.

Hands-Free Check-In

Integrate with facial recognition technology to enable Digital Workers to automatically check-in repeat patients and retrieve their records on arrival, reducing waiting times and improving patient experience.

Patient Diagnostics

Shorten the time between tests, results and treatment by connecting disparate systems and streamlining clinical pathways. Improving patient care and giving critical time back to clinicians.

Optimize HR management in healthcare

Getting the balance right between labor supply and the ability of those practitioners to practice effectively is a challenge. RPA can help reduce repetitive administrative tasks to free HR resources to ensure that balance is achieved in increasingly cost-conscious conditions.

Talent Acquisition

Interview scheduling, benefit package management, and offer letter generation for a smoother pre-employment experience. Store information for onboarding to reduce duplicate data entry.

Candidate Screening

Automatically cross-reference multiple background check sources to flag discrepancies in education records, work history, professional licenses, and malpractice complaints. Notify recruiters or hiring managers of discrepancies to minimize potential risks.


Pre-populate related onboarding documents with employee information from a single file to reduce manual data entry and errors. Create and load HRIS / HCM, Learning Management, and Credential Management system records.

Employee Exit

Schedule exit activities, reassign outstanding work, verify the return of corporate assets, revoke system and facility access and update payroll. Ensure an smooth experience for exiting employee and minimize potential security risks.

Optimize the digital data landscape

More and more patient data is being digitalized, often across multiple systems. When new systems of record are introduced, this data needs to be accurately migrated from old to new. Meanwhile, on a daily basis, patient data must be accurately recorded and often duplicated across applications. Connected-RPA provides an efficient solution to make sure records are correct and up-to-date at all times.

Mass Data Migration

Migrate patient data from legacy systems to new patient record systems. 100% accuracy and big savings in manual effort and associated costs.

Outcome Transcription

Transcribe patient outcomes across systems, removing risk of human errors and improving patient safety.

Account Data Updates

Ensure patient records and accounts are accurate, reducing the risk of missing information leading to denial write-offs.

Health Record Consolidation

Reconciliation of health records from multiple Provider HMS Systems to create a 360° view of patient’s health records (Chronological CCD).

Streamline the revenue cycle (US providers)

Inefficient claims management from data issues like missing patient information cost hospitals millions of dollars a year in the US alone in denial write-offs. Connected-RPA can minimize that risk through improved data management and accurate, proactive, account updates.

Claims Denial Review

Audit claims denials for missing authorizations, invalid diagnosis/procedure codes, and coordination of benefits. Re-route pended claims for either automated or manual data collection.

Direct Debit Processing

Automate repetitive manual processing which takes up high value time and the auto-approval of sending Direct Debit instruction to bank.

End of Month Processing

Automate the reconciliation of invoice match exceptions, resolving discrepancies with minimal manual, and tedious, effort for employees.

Authorization Management

Collect patient information and perform pre-authorizations or claims status checks against major payers, provider portals (Availity), and Medicare for reduced revenue cycle turnaround and more informed patients.

Improve decision making with accurate utilization management

Effective utilization management helps manage healthcare costs so streamlining decision making for patient care is critical. Intelligent Automation can increase the accuracy and speed of case assessment and decision making.

Case Creation & Data Collection

Input and reformat data into Utilization Management systems to reduce manual data entry and increase consistency.

Review & Monitoring

Extend case management workflows between UM/CM teams to include systems lacking easy API integration, monitor for more complete case components. Generate real-time alerts as needed.

Focused Care Management

Integrate disjointed systems and automate rules-based components of UM/CM care coordination so reviewers concentrate on judgement-based assessments

Logging & Oversight

Capture critical conditions and rules-based entries for payer evidence review, internal audit, and regulatory requirements.

Streamline patient screening and diagnostics for improved outcomes

Hospital test facilities, from ultrasound to X-ray, can utilize Connected-RPA to increase accuracy, efficiency and productivity to help improve patient outcomes and mitigate risk.

Screening Results

Digital Workers share instant screening results to the relevant hospital departments to reduce waiting times and improve patient outcomes.

Screening Analysis

Integrate Digital Workers with machine learning and image recognition technology to review X-ray images and perform analysis.

Coordination of Screening Results

Digital Workers capture diagnostic results from laboratories, analyze images from radiology and coordinate follow-up visits for specialty patients (i.e. Heart Failure, Renal Failure, Cancer and Diabetes).

Automated Diagnostic Screening

Digital Workers visualize and provide analysis for lab samples through images received from electronic microscope to accurately monitor for anomalies, changes and growth patterns.

Want to know more?

We support your organisation across its functions. Discover the benefits of RPA applied to healthcare challenges.

Why Connected-RPA?


  • Comprehensive, irrefutable audit logs
  • End-to-end object & process change history
  • System & process execution audits
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  • Re-usable & shareable objects/processes
  • Many-to-many process assignment
  • Processes in parallel
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Rapid Deployment & Methodology

  • Process Discovery
  • Robotic Operating Model (ROM®)
  • Success Accelerator
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Security & Access Control

  • Veracode Verified Continuous
  • Decoupled build & run
  • Disk level encryption & data masking
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Performance & Stability

  • Database layer resilience
  • Supports hybrid-cloud infrastructure
  • More productive & efficient
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Intelligent & Extensible

  • Drop-in AI skills from DX
  • AI Labs & Innovation Center
  • Data Gateways
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Hear it from our customers

UHB Cures Pharmacy Stock Control Issues Using Intelligent Automation

Blue Prism intelligent digital workers at University Hospitals Birmingham took over processing nearly 300 manual pharmacy stock updates each day.

Read the case study

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