Delivering human healthcare
Clinicians devote their lives to patient care and human relationships. But constant procedural, technological, and regulatory changes force them to act as administrative robots, stealing time that could be spent making people better. And healthcare networks face pressure to deliver personalized patient-centric health management, while also reducing the cost of care.
Intelligent automation: helping clinicians help patients
From handling appointment setting to patient registration, and from employee HR services to clinical trial management, Blue Prism digital workers empower the healthcare industry to provide more efficient, higher quality care to patients around the world.
Transform the patient experience
- Release clinicians from administrative tasks to increase focus on patients
- Reduce visit waiting times on arrival and discharge
- Proactively engage patients with treatment plan updates
Improve data quality
- Provide a single view of patient data for clinicians through aggregation of records
- Minimize information gaps through proactive record management
- Support faster decision making on patient care
Digitize human resources
- Streamline recruitment for fairer and faster resourcing
- Optimize credential management of clinicians
- Improve onboarding and ongoing employee experience
Release resources for improved patient care
Blue Prism’s ability to integrate disparate care management systems minimizes the risk of human error, saves time and improves patient engagement. Using our digital workers, healthcare providers can take patient experience to the next level with visualization skills such as facial recognition, image analysis and OCR.
Create cases or add data and notes to existing cases across systems, reducing manual effort and minimizing the risk of human error.
Patient information presentation
Aggregate patient records, which may be held across multiple electronic medical record systems to present a single view of all the facts, helping clinicians deliver truly personalized care.
Digital Workers can assign patient portal setup, then access and send out links to patients following discharge. Treatment plans can be automatically updated through the portals for patients requiring repeat visits.
Enable patients to register themselves at kiosks, significantly reducing check-in times and freeing up resources.
Integrate with facial recognition technology to enable Digital Workers to automatically check-in repeat patients and retrieve their records on arrival, reducing waiting times and improving patient experience.
Shorten the time between tests, results and treatment by connecting disparate systems and streamlining clinical pathways. Improving patient care and giving critical time back to clinicians.
Optimize HR management in healthcare
Getting the balance right between labor supply and the ability of clinicians to practice effectively is a challenge. Blue Prism can help reduce repetitive administrative tasks to free up HR resources ensuring that balance is achieved in increasingly cost-conscious conditions.
Interview scheduling, benefit package management, and offer letter generation lead to a smoother pre-employment experience. Information for onboarding can be stored to reduce duplicate data entry.
Automatically cross-reference multiple background check sources to flag discrepancies in education records, work history, professional licenses, and malpractice complaints. Notify recruiters or hiring managers of discrepancies to minimize potential risks.
Pre-populate related onboarding documents with employee information from a single file to reduce manual data entry and errors. Create and load HRIS / HCM, learning management, and credential management system records.
Schedule exit activities, reassign outstanding work, verify the return of corporate assets, revoke system and facility access and update payroll. Ensure a smooth experience for exiting employees and minimize potential security risks.
Optimize the digital data landscape
More and more patient data is being digitalized, often across multiple systems. When new systems of record are introduced, this data needs to be accurately migrated from old to new. Meanwhile, on a daily basis, patient data must be accurately recorded and often duplicated across applications. Intelligent automation provides an efficient solution to make sure records are correct and up-to-date at all times.
Mass data migration
Migrate patient data from legacy systems to new patient record systems with 100% accuracy and big savings in manual effort and associated costs.
Transcribe patient outcomes across systems, removing the risk of human errors and improving patient safety.
Account data updates
Ensure patient records and accounts are accurate, reducing the risk of missing information leading to denial write-offs.
Health record consolidation
Reconciliation of health records from multiple HMS systems to create a 360° view of patient’s health records (Chronological CCD).
Streamline the revenue cycle (US providers)
Inefficient claims management from data issues like missing patient information cost hospitals millions of dollars a year in the US alone in denial write-offs. Intelligent automation minimizes that risk through improved data management and accurate, proactive, account updates.
Claims denial reviews
Audit claims denials for missing authorizations, invalid diagnosis/procedure codes, and coordination of benefits. Re-route pended claims for either automated or manual data collection.
Direct debit processing
Automate repetitive manual processing such as sending Direct Debit instructions to banks, which take up valuable time.
End of month processing
Automate the reconciliation of invoice match exceptions, resolving discrepancies with minimal manual, and tedious, effort for employees.
Collect patient information and perform pre-authorizations or claims status checks against major payers, provider portals (Availity), and Medicare for reduced revenue cycle turnaround and better informed patients.
Improve decision making with accurate utilization management
Effective utilization management helps manage healthcare costs so streamlining decision making for patient care is critical. Intelligent automation increases the accuracy and speed of case assessment and decision making.
Case creation and data collection
Input and reformat data into utilization management systems to reduce manual data entry and increase consistency.
Reviews and monitoring
Extend case management workflows between UM/CM teams to include systems lacking easy API integration, monitor for more complete case components. Generate real-time alerts as needed.
Focused care management
Integrate disjointed systems and automate rules-based components of UM/CM care coordination so reviewers concentrate on judgement-based assessments.
Logging and oversight
Capture critical conditions and rules-based entries for payer evidence review, internal audit, and regulatory requirements.
Streamline patient screening and diagnostics for improved outcomes
Hospital test facilities, from ultrasound to X-ray, can utilize intelligent automation to increase accuracy, efficiency and productivity to help improve patient outcomes and mitigate risk.
Digital workers share instant screening results with relevant hospital departments to reduce waiting times and improve patient outcomes.
Use machine learning and image recognition technology to review X-ray images and perform analysis.
Coordination of screening results
Digital Workers capture diagnostic results from laboratories, analyze images from radiology and coordinate follow-up visits for specialty patients (i.e. heart failure, renal failure, cancer and diabetes).
Automated diagnostic screening
Visualize and provide analysis for lab samples through images received from electronic microscopes to accurately monitor for anomalies, changes and growth patterns.
Want to know more?
We support your organisation across its functions. Discover the benefits of RPA applied to healthcare challenges.
- Comprehensive, irrefutable audit logs
- End-to-end object & process change history
- System & process execution audits
- Re-usable & shareable objects/processes
- Many-to-many process assignment
- Processes in parallel
Rapid Deployment & Methodology
- Process Discovery
- Robotic Operating Model (ROM®)
- Success Accelerator
Security & Access Control
- Veracode Verified Continuous
- Decoupled build & run
- Disk level encryption & data masking
Performance & Stability
- Database layer resilience
- Supports hybrid-cloud infrastructure
- More productive & efficient
Intelligent & Extensible
- Drop-in AI skills from DX
- AI Labs & Innovation Center
- Data Gateways
Hear it from our customers
UHB Cures Pharmacy Stock Control Issues Using Intelligent Automation
Blue Prism intelligent digital workers at University Hospitals Birmingham took over processing nearly 300 manual pharmacy stock updates each day.