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University Hospitals Birmingham uses Robotic Automation for Patient Self Check-in

Blue Prism delivers seamless integration with NPfIT Patient Administration System and helped UHB create the first ever NHS Trust patient self-administration kiosks.

The self-services kiosks were key to the new hospital's mission to provide a high-quality patient experience. More than 50% of patients are now able to check in electronically allowing for a smooth "patient flow." Since routine registrations are handled by the automated kiosks, receptionists at the hospital are now able to focus on more value-added functions.


  • First ever patient self-administration kiosk in a NHS Trust Hospital using the National Program of IT (NPfIT) patient Administration System (PAS)
  • 50% improvement in staff efficiency
  • 51% of patients registering with self registration kiosk
  • High satisfaction ratings from patients: No queuing, fast and easy to understand self registration process
  • Patient flow now faster – twice as fast for self registration versus traditional reception approach
  • Rapid system integration with NPfIT Patient Administration Systems (PAS)
  • Adherence to the NPfIT security policy and IT Standards
  • Improvement in data quality on PAS system
  • Implementation completed in less than three months

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