Best Practices for Sustainability, Transformation, Innovation, and Efficiency in Health Plan Operations

Now more than ever, Healthcare plans need to adapt to new business models. Intelligent Claims, Intelligent Service and Intelligent Results are the benchmarks by which an enterprise will be measured.

Intelligent automation has become the central topic in the boardroom and a key transformational driver in this time of economic change. New business models and increasing demands from an evolving healthcare market are driving the adoption of innovative technologies like Artificial Intelligence and Robotic Process Automation.

  • Discover the many benefits of Digital Workers and Artificial Intelligence
  • See how your colleagues are collaborating with their Digital Workforce
  • Explore how the enterprise can evolve through Automation and drive higher customer satisfaction


  • Gillie McCreath – Automation/Payer Process/Claims SME Healthcare Automation, IBM Automation
  • Robert (Kyle) Michael, RPA Architect at BlueCross BlueShield of Massachusetts
  • Josh Noble, Practice Director, US Healthcare & Life Sciences, Blue Prism

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