Contact Center
Transformation Calculator

Assess the potential impact of transformation on your contact center/call center.

Start

Step 1 of 6

How large is your contact center?

Small (< 250 agents)
Medium (250 - 1,000 agents)
Large (> 1,000 agents)

Step 2 of 6

On average, how many calls are made each day in your contact center?

< 10,000
10,000 - 50,000
50,001 - 100,000
> 100,000

Step 3 of 6

On average, how many applications do agents need to access each day?

< 5
5 - 10
11 - 20
> 20

Step 4 of 6

What operational KPIs are you looking to improve in your contact center?

Select all that apply

Reduce call handling time
Improve agent experience
Increase containment/deflection
Reduce attrition

Step 5 of 6

What are the main goals?

Select all that apply

Reduce cost
Increase customer satisfaction
Manage growth
Increase revenue per customer

Step 6 of 6

Finally, some more details

Select
  • AUS
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  • EUR
  • GBP
  • JPY
  • USD

Along with your instant calculation, would you like to join our next webinar on increasing contact center efficiency?

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Please fill out the form to see how much you can save.

Your potential efficiency savings:

You could save

per year

You could increase capacity by

calls

per day

Tips based on your answers

Reduce call handling time

With Blue Prism’s Service Assist contact center solution, a 360 degree overview of the customer is presented to your agent when a call is connected, transforming the customer experience. Agents can view the most updated information in one place, make sound and strategic decisions, and pass the task back to the digital worker for completion.

Improve agent experience

With the simplified, dynamic web-based UI of the Service Assist call center solution, your agents can access multiple systems for faster access to customer data. Web-based means your agents have the flexibility to work from anywhere and by automating After Call Work (ACW), agent time is freed up for training.

Increase containment/deflection

Combine your chatbots with Service Assist and Blue Prism’s intelligent automation to increase containment by 30%. Digital workers connect the dots with your AI powered virtual interfaces.

Reduce attrition

With Service Assist, customer service engagement can be streamlined, automating routine and repetitive tasks, making your agent jobs more appealing to new-generation human workers. A more challenging and stimulating work environment leads to greater overall agent job satisfaction and, by extension, a reduction in your agent turnover.

Reduce costs

RPA intelligent automation delivers an unmatched return on investment (ROI). Digital workers are not desktop based. There are no proportional cost increases related to the number of agents. When the front-office load is light, digital workers can be re-assigned to support back-office processing.

Increase customer satisfaction

Maximize human and digital capital across channels for more efficiency, visibility and speed. Deliver personalized customer care with digital workers that pull together information from various systems and databases in seconds and provide it directly to the customer or to an agent.

Manage growth

Service Assist delivers a swarm capability where many digital workers can tackle a single task. With it’s proactive and conversational AI platform, it resolves requests in the background before, during or after the call. Service Assist can help your agents quickly pivot to meet customer demand!

Increase revenue per customer

Create a genuine connection with your customers with the help of an RPA digital workforce. Not only can your digital workers access personalized advice based on past customer actions and information from different systems, they can also use advanced AI skills to predict and anticipate customer actions with pre-built, downloadable integrations from the Blue Prism Digital Exchange.

The results provided by this tool (“Results”) are: (a) proprietary to Blue Prism; (b) supplied to you in confidence for evaluation purposes only, and must not be disclosed, duplicated or otherwise revealed in whole or in part without the prior written consent of Blue Prism; and (c) generated using information provided by you in conjunction with other estimated data. Accordingly, Blue Prism accepts no responsibility for any inaccuracy or error or any action taken or not taken in reliance on the Results. All conditions and warranties whether express or implied by statute, law or otherwise, are hereby excluded. The Results shall not form part of any contract. Please contact your Blue Prism account manager if you wish to discuss your sizing requirements and/or the Results in detail.

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Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

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