Using Intelligent Automation to Ease Contact with Service Users
During the pandemic, people’s need for government support and advice has skyrocketed, while social distancing rules have emptied civil service offices and closed over-the-counter services. So civil servants have had to handle far greater volumes of transactions through a reduced number of channels, putting huge pressure on the front line and call centers, sharpening the need for digital services to be accessible, efficient and intuitive. Speed of delivery is crucial and in a pandemic any delays can pose a direct threat to people’s lives and livelihoods..
To meet this huge level of demand, government bodies have leaned heavily on a range of digital technologies to help them create the future of work. At this webinar, experts from Blue Prism will profile some of the ways in which Intelligent Automation has been used to streamline interactions with the public since COVID-19 arrived. Providing useful information and practical advice for the civil servants managing public service delivery during the pandemic, this webinar will also consider how Intelligent Automation could support service transformation and improve the user experience over the years to come.
Chaired by Siobhan Benita, former UK senior civil servant.
Head of Public Sector, Blue Prism