October 7-8, 2020 | 14:00 - 17:45 BST
Director, Head of CMT Industries, EMEA
Join us on 7 October as our Blue Prism speakers share their expertise. All times are in BST:
15:20 - 15:35 Live Demo – Blue Prism, EY & Telefonica Automated Processes
15:35 - 16:45 - Peter Walker – EMEA CTO, discusses the Blue Prism Vision - "Scaling up automation, driving long term transformation"
- Deriving long-term value from automation implies a commitment to look at all the possible ways it can improve the experience of all stakeholders - employees, customers, suppliers, authorities - and develop relevant solutions. When it becomes a mindset, rather than a temporary band-aid, automation is scaled-up to create long-term value. The leading software automation vendors will share some use cases from clients that scale-up and the way it transformed their environment.
17:00 - 17:45 - Martin Stevenson - Head of Telecommunications, adds to the Panel Discussion: "How does automation scaling-up in Customer Operations, add value to the business?"
- In this Panel, our guests will share their insights on elevating the customer experience by means of automation technologies. The transformation in the way businesses interact with customers is one that requires education and buy-in from both sides - employees and customers - to ensure a large-scale adoption of the new ways of delivering and receiving customer service. We explore the Telefonica story of their Call Center transformation and also get some ideas from E.on's implementation of Digital Customer Solutions.