AI Human-Collaboration: Making the Most of Emerging Technologies

It’s time for the ultimate showdown: humans versus artificial intelligence (AI). Both sides are geared and ready to prove, once and for all, who will be declared the victor.

Or – is there another way? Humans, AI, robots… We’ve all got our strengths. So, why don’t we work together?

Can Humans and AI Work Together?

Science fiction has popularized the idea that AI is humanity’s existential worst enemy – but that’s fiction. In truth, there’s a lot AI can do, and there’s a lot people can do – and together, they can do even more, better, faster and more efficiently. That’s the intent of technology evolving over the ages: to make people’s lives better through human-centric AI.

Let’s take a moment, set aside the self-destruct button, and explore how you can use an AI workforce and develop human-machine collaboration. But first, what do we mean by AI-human collaboration?

What Is Human-AI Collaboration?

Human-AI collaboration is the act of people working with AI technologies, where AI simulates human intelligence and augments work to make it better.

The technologies that help humans and machines work together

It’s simply about using AI systems to augment human decision-making, content creation and so on. Intelligent automation (IA) is a business example of combining AI technology with robotic process automation (RPA) to automate repetitive tasks, freeing people to focus on the things we’re good at: human creativity, empathy and complex work.

What other technologies does IA involve?

Further technologies within IA can include optical character recognition (OCR) to read documents; natural language processing (NLP) to understand human language; machine learning (ML) for identifying patterns to help with decision-making; and predictive AI to forecast future events.

What does IA do?

Intelligent automation empowers organizations to:

• Analyze vast amounts of data quickly and accurately
• Optimize and streamline processes
• Gain data-driven insights into how processes run for improved decision-making
• Transform how people work and how the business at large interacts with customers

What automation platform can I adopt?

SS&C | Blue Prism Enterprise AI is an AI-powered platform that automates and orchestrates using tools like IA, generative AI and process orchestration. It makes business functions smarter and helps people and machines work together in harmony.

It provides AI guardrails to ensure your AI workforce stays compliant and effective and provides AI-generated insights to help you continuously improve your processes.

What Is An Example of AI-Human Collaboration?

You hop into your car, and what’s the first thing you do? Okay, the tank is full. Now, where are you going? Google Maps is a great example of humans using AI. These days, it’s hard to think of a time when we used paper maps instead of our phones.

The world of content generation

Then, there’s generative AI. Gen AI is a breakthrough technology in AI known for its ability to create and produce new content based on its training data. It can generate text, code, images, sounds and even processes, and it’s capable of improving productivity across various markets, from customer service to marketing and more.

Ready to supercharge your intelligent automation with generative AI? Read our e-book to find out how your human and digital workforce can collaborate with AI.

Why Is Human-AI Collaboration Important?

This technology team-up should be focused on the thing we value most: time. With record levels of burnout in the workforce, you can reduce the burden on your employees and foster a better work-life balance so they can produce higher quality work overall.

Say goodbye to boring work

AI technologies like generative AI reduce the number of boring, tedious tasks people work on so they can turn to higher-value, strategic initiatives. That helps people feel more engaged in their jobs and also helps organizations reduce errors, increase efficiency and adaptability, and get more employee productivity. It’s a win all around.

When is AI-human collaboration most effective?

AI isn’t focused on taking jobs, but rather, amplifying what’s there to make room for even more. Your intelligent automation digital workers, for example, are digital coworkers for your people. Also called your AI workforce, these AI agents help people do their jobs, connect disparate systems, keep track of important data and augment human intelligence for better decision-making.

How Do I Get Started With Human-AI Collaboration?

There’s a lot to consider when introducing technologies like generative AI into your organization. Do you know where you want to use the technology? What pain points do you want to solve? What resources are available to you?

Get started with a gen AI checklist

Here’s our checklist for what you might consider, using gen AI as your example:

1. Determine where your slowdowns or bottlenecks exist and how gen AI can solve these problems.
2. Train and educate your people on how gen AI works and how it can collaborate with your human and digital workforce.
3. Establish good practices for your systems with AI compliance guidelines.
4. Explore generative AI use cases of how other organizations have utilized the technology to expand their automation program.
5. Set up good AI governance practices across your organization.
6. Find the technology that works for you.

Some Human-AI Use Cases

Our recommendation? We’ve been working with AWS to develop solutions for our customers that combine gen AI and IA to transform how work gets done. A few examples of collaboration between humans and AI at work include:

• Healthcare: Gen AI works with vast amounts of data to scan through and identify patterns. It is already being used to scan medical images to pick out anomalies and flag them to a medical professional.

• Analyst financial reporting: Gen AI can summarize documents quickly and accurately to help analysts compile reports and make informed decisions faster.

• Contact center support: While a customer service agent speaks with a customer, gen AI can jot down notes or quickly access customer files to help an agent. It can also answer routine queries so staff can focus on more complex cases.

Learn more about enterprise-grade generative AI for intelligent automation from AWS and SS&C Blue Prism. We aim to demystify AI for businesses and help you achieve more.

Still not sure how to start? Check out our survival guide on how to prepare for generative AI.

Benefits of Human-AI Collaboration

Your human workers and AI together have the potential to produce outstanding results. Here are some of the myriads of benefits from human-AI collaboration:

• Simplify and streamline business processes.
• Empower employees to use new technologies and brainstorm ideas.
• Collect data more accurately, securely and with full transparency for better reporting.
• Save employees from boring work so they can cultivate their skillsets.
• Reimagine how work is done across different levels and systems.

AI-Human Collaboration: Key Takeaways

We’re moving into an AI workplace future, where people and digital systems communicate seamlessly.

Think of it like this: The idea of a self-driving car is that you can sit back and relax while the car takes you where you need to go. If a deer jumps onto the road, it touches the brake instantly, whereas you would’ve taken long seconds that could result in an accident. Your self-driving car isn’t replacing you – it’s augmenting your experience to make them better (and safer).

Remember, AI is a tool. So is generative AI. As much as we anthropomorphize it, this technology really is just a way for people to do work better and faster. And it’s not going anywhere – so why not embrace it?

Find out how our Enterprise AI solution can take your automation program to the next level with better integration, more security and with data privacy and AI governance top-of-mind.