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Increased customer support, advisers focused on quality interactions
hours a day, services available
Capability built in for the addition of new channels.
First2Protect, a specialist property insurer in the UK, delivers high levels of customer service. But the company found that advisers were spending increasing amounts of time fielding transactional inquiries. And with the call center only operating during normal business hours some callers were not able to get their inquiries answered in a timely manner. First2Protect needed a way to free up more time for advisers.
Read First2Protect’s story to find out how Blue Prism intelligent digital workers now handling transactional calls and allowing advisers to spending more time delivering top-notch customer service.
First2Protect Delivers Exceptional Service Through Intelligent Automation
In this session, two leaders from Old Mutual and MetLife share how they have used Intelligent Automation to drive change within their organizations...
Using Lean thinking to maximise RPA. Alastair Robertson takes us through his experience managing the continuous improvement & automation team for ...
Tune into this session replay from Blue Prism World to learn how you too can unlock value by leveraging automation to deliver experiences and solution...
The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.
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