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Case Study

First2Protect Delivers Exceptional Service Through Intelligent Automation

Support Increased customer support, advisers focused on quality interactions
24 hours a day, services available
Future Capability built in for the addition of new channels.

First2Protect, a specialist property insurer in the UK, delivers high levels of customer service. But the company found that advisers were spending increasing amounts of time fielding transactional inquiries. And with the call center only operating during normal business hours some callers were not able to get their inquiries answered in a timely manner. First2Protect needed a way to free up more time for advisers.

Read First2Protect’s story to find out how Blue Prism intelligent digital workers now handling transactional calls and allowing advisers to spending more time delivering top-notch customer service.

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