Xchanging Case Study – London School of Economics

Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in-depth case study of Xchanging's Blue Prism Robotic Process Automation program. The report includes a detailed review of the RPA program that Xchanging deployed and describes how they offered innovative and technology lead service solutions to customers, including Lloyds of London.

Topics covered

  • Research on business services automation
  • Robotic Process Automation at Xchanging
  • Transforming back offices with service automation
  • Xchanging’s RPA Journey
  • RPA Journey 2013-14: start up and launch

  • RPA Journey 2014-15: ramp up, improve and beyond

  • Discussion and lessons learned

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