Xchanging Case Study – London School of Economics

Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in-depth case study of Xchanging's Blue Prism Robotic Process Automation program. The report includes a detailed review of the RPA program that Xchanging deployed and describes how they offered innovative and technology lead service solutions to customers, including Lloyds of London.

Topics covered

• Research on business services automation
• Robotic Process Automation at Xchanging
• Transforming back offices with service automation
• Xchanging’s RPA Journey

• RPA Journey 2013-14: start up and launch

• RPA Journey 2014-15: ramp up, improve and beyond

• Discussion and lessons learned