Xchanging Case Study – London School of Economics
Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in-depth case study of Xchanging's Blue Prism Robotic Process Automation program. The report includes a detailed review of the RPA program that Xchanging deployed and describes how they offered innovative and technology lead service solutions to customers, including Lloyds of London.
Topics covered
- Research on business services automation
- Robotic Process Automation at Xchanging
- Transforming back offices with service automation
- Xchanging’s RPA Journey
RPA Journey 2013-14: start up and launch
RPA Journey 2014-15: ramp up, improve and beyond
- Discussion and lessons learned