Attended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.
Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.
On this episode of Generation Digital Workforce, Sanjiva Singh, Senior Vice President at 7.ai, and Satish Shenoy, Technology Alliance Partner Sales at Blue Prism, discuss creating and using an intelligent customer service agent.
Here's what we talked with Sanjiva and Satish about:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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