Attended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.
Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.
On this episode of Generation Digital Workforce, Sanjiva Singh, Senior Vice President at 7.ai, and Satish Shenoy, Technology Alliance Partner Sales at Blue Prism, discuss creating and using an intelligent customer service agent.
Here's what we talked with Sanjiva and Satish about:
The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.
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