Reimagine Customer Service with Blue Prism Service Assist

Build a complete automation layer inside your contact center ecosystem

Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service.

How does Service Assist transform your contact center?

  • Digital workers securely access multiple systems and consolidate customer information into a 360° view, arming your agents to provide fast, consultative service.
  • Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%.
  • Automate after call work (ACW) to free up agent time and increase productivity.

In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk.


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Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

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