It is fair to say that even before the global COVID-19 pandemic, customer expectations were becoming increasingly demanding. With an on-demand, cashless culture now dictating how the retail sector (and indeed every industry) will function in the years to come, every touch point needs to be focused on providing a seamless experience. Today, quality, speed and personalization are just as important as pricing.
To further complicate matters, COVID-19 rapidly accelerated consumer online behavior by as much as five years in the span of just 5 weeks. So, to protect revenues, increase customer experience and displace emerging disruptors, retailers are re-imagining the end-to-end customer journey to drive emotional connections and brand loyalty. And they’re using data to deliver tailored experiences like never before. Because, unlike some industries that may be able to return to a pre-COVID-19 operating model, the retail industry has been changed forever.
Join us for this Art of the Possible webinar, where we will discuss:
Coreen Merryweather, Senior Account Director, Blue Prism
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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