The UK rail industry continues to grapple with the devastating impact of COVID-19, with passenger numbers remaining low despite Government attempts to encourage people back onto public transport and train operating companies (TOCs) taking significant steps to ensure passenger safety.

For all the challenges that the industry is currently facing, TOCs and ROSCOs now have an unprecedented opportunity to re-invent rail travel, fit for the 21st century. It’s a once-in-a-generation chance to re-imagine every part of their operations, from staffing, resourcing and customer experience to revenue generation and fleet management.

This paper outlines 10 steps that rail operating companies and rolling stock companies should consider when building out and implementing a strategic intelligent automation program to help accelerate digital transformation programs.

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