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This fourth paper from Knowledge Capital Partners (KCP) analyzes how customers can address the key RPA challenges of changing people, process and technology. Change management is never easy and as companies have learned, sometimes painfully, technology by itself is never a panacea. This paper highlights the major risks organizations face as they introduce RPA and how they can be averted. Key learning include;

  • Don’t get buried in technical change and neglect other essential transformational levers. Particularly key are: people – their skills and motivations – and processes – marrying process design with what the technology can do. It is critical that these three components – people, process, and technology – are aligned and integrated to achieve superior business value.
  • Avoiding the consequences of poor change management which include stakeholders ignoring, stalling resisting or derailing the automation program; initial projects failing technically, financially, or politically; the software robots not functioning as intended; and, as business rules evolve, or IT interfaces change, organizations failing to update or adapt their RPA deployments.
  • Understanding how RPA enables the IT function to focus on core enterprise infrastructure, and relieves pressure on shrinking resources (people and budgets), while ensuring security and governance. Moreover, because RPA tools operate at the presentation layer, they don’t disturb or compromise underlying systems of record

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