For the longest time, utility companies appeared to be immune to the pressures that forced other industries to transform their organisations. Yet increased regulatory scrutiny, the rise of challenger brands with cutting-edge UX, and some bruising press attention left utility companies with no option but to reinvent the customer experience.
Download this white paper from Future of Utilities to hear from leading industry experts Adam Firbank, Journey Practice Lead Customer Communications, British Gas, Dawn Creighton, Head of Customer Strategy and Experience, Northumbrian Water, and Ian Blackburn, Head of Customer Success, Blue Prism, as they explore their strategies for the customer contact space.
Inside you’ll find out about:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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