Blue Prism Global Customer Support

Blue Prism Global Customer Support is dedicated to your success. Whether you require standard support during business hours or 24x7 support for business critical applications we can provide you with access to one of our product support experts at a time that suits you. We have strategically located Support Hubs providing seamless follow the sun support.

The Blue Prism Customer Portal

Our comprehensive portal provides a gateway to a host of information and resources including:

AI Customer Self-Service
Product Documentation
Customer Forums
Product Downloads
Learning Material
Robotic Operating Model Documentation

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Standard

Entry level support included with the license fee for non-critical Blue Prism implementations.

Enterprise

Support during normal business day in your selected time zone where response times are important. Designed for implementations requiring more than the basic level of support.

Global Enterprise

For implementations that have high business impact requiring 24x7 Support for critical issues. Provides both response and target resolution service levels. Regular meetings with our support organisation to ensure continued success with your Digital Workforce.

Supporting You All the Way

Our comprehensive online digital assets and team of product experts are available to help you at every stage along your journey of deploying a successful and productive Digital Workforce

The Latest From Blue Prism

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Increasing Value and Creating Transparency: Lessons Learned from InterContinental Hotels Group (IHG)

We kicked off our first BluePrism Café of 2018 with a discussion around IHG’s Robotic Process Automation (RPA) journey. For Derk Weinheimer, Vice President of Cost Efficiency and Continuous Improvement at IHG, and Bill Lloyd, Managed Services Leader at Deloitte, implementing an RPA solution is a “no brainer”.

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Blue Prism Pulse Launches in NYC with a Bang

This week, Blue Prism held its inaugural Pulse, a community driven event designed to bring customers together to share ideas, network, learn from one another, and have fun! With more than 75 attendees, the energy in the room was undeniable.

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New Independent Study Reveals Why Not All Software Robots Are Created Equally

Robotic Process Automation (RPA) continues to be a growing success story. In 2016, RPA alone experienced a 68 percent growth rate in the global market, with 2017 maintaining this momentum. Some reports have even predicted a US$ 8.75 billion market by 2024. However, merely investing in RPA is not an instant recipe for growth.

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