Blue Prism Global Customer Support

Blue Prism Global Customer Support is dedicated to your success. Whether you require standard support during business hours or 24x7 support for business critical applications we can provide you with access to one of our product support experts at a time that suits you.
We have strategically located Support Hubs providing seamless follow the sun support.

The Blue Prism Customer Portal

Our comprehensive portal provides a gateway to a host of information and resources including:

AI Customer Self-Service
Product Documentation
Customer Forums
Product Downloads
Learning Material
Robotic Operating Model Documentation

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Standard

Entry level support included with the license fee for non-critical Blue Prism implementations

Enterprise

Support during normal business day in your selected time zone where response times are important. Designed for implementations requiring more than the basic level of support.

Global Enterprise

For implementations that have high business impact requiring 24x7 Support for critical issues. Provides both response and target resolution service levels.


Regular meetings with our support organisation to ensure continued success with your Digital Workforce.

Supporting You All the Way

Our comprehensive online digital assets and team of product experts are available to help you at every stage along your journey of deploying a successful and productive Digital Workforce

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Case Studies

Virtual workers enable Milaha to quickly process hundreds of invoices each day

A Middle Eastern marine and logistics company uses a connected-RPA solution from Blue Prism and ABBYY to process hundreds of invoices per day.

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