RPA Roles and Responsibilities

Title: ROM Architect

Job Description: Manages the creation of the automation delivery capability.

Skills Required

• Understand business change management and transformational change.
• Background in strategy theory (defining reporting, monitoring KPIs, building business cases, etc.)
• Understand project management and delivery methodologies (e.g., AGILE, Waterfall and V Model).
• Background on the RPA market and technologies.
• Understand process mapping and continuous improvement methodologies (e.g., LEAN, Six Sigma and BPR).

Responsibilities

• Collaborate with senior stakeholders to define governance and communication.
• Develop a method for identifying, quantifying and prioritizing automation candidates.
• Set up a scalable and secure technical environment with IT support.
• Deploy a framework for efficient and consistent IA delivery.
• Continuously schedule, monitor and enhance automated processes for increased benefits.
• Establish change management procedures to integrate system and business changes into operational processes.
• Assist the head of RPA in building a trained team aligned with business objectives.

Title: ROM Architect

Job Description: Manages the creation of the automation delivery capability.

Skills Required

• Understand business change management and transformational change.
• Background in strategy theory (defining reporting, monitoring KPIs, building business cases, etc.)
• Understand project management and delivery methodologies (e.g., AGILE, Waterfall and V Model).
• Background on the RPA market and technologies.
• Understand process mapping and continuous improvement methodologies (e.g., LEAN, Six Sigma and BPR).

Responsibilities

• Collaborate with senior stakeholders to define governance and communication.
• Develop a method for identifying, quantifying and prioritizing automation candidates.
• Set up a scalable and secure technical environment with IT support.
• Deploy a framework for efficient and consistent IA delivery.
• Continuously schedule, monitor and enhance automated processes for increased benefits.
• Establish change management procedures to integrate system and business changes into operational processes.
• Assist the head of RPA in building a trained team aligned with business objectives.

Title: Head of RPA/Head of Automation

Job Description: Oversees IA and RPA capability, manages the Center of Excellence (CoE) and implements the ROM.

Skills Required

• Proficient in business change management and transformation.
• Strong communication and leadership skills for guiding people through the IA journey.
• Can help achieve business objectives.
• Experience in project management methodologies.
• Background in software engineering, computer science or IT.
• Familiar with strategy theory, including defining KPIs and building business cases.
• Proven track record in implementing organizational changes operationally and technically.
• Understand process mapping and continuous improvement methodologies (e.g., LEAN, Six Sigma and BPR).
• Can plan, coordinate and drive a successful RPA vision.

Responsibilities

• Manage the CoE.
• Engage with senior stakeholders to establish governance and communication.
• Own the process pipeline.
• Evangelize RPA implementation.
• Manage and oversee a team of RPA developers and analysts.
• Meet with senior executives to present the impact of the team.
• Lead the governance board.
• Be accountable for service management in line with operational KPIs.
• Own the operating model.
• Track and report on performance.
• Manage the process controllers.
• Establish internal and external escalation points.
• Manage the relationship with IT.

Title: Analyst/Process Analyst/Business Analyst

Job Description: Captures how processes are conducted on a day-to-day basis.

Skills Required

• Experience in process mapping techniques (i.e., process flow maps, IDEF0 diagrams, UML diagrams, etc.)
• Can produce clear, detailed and accurate documentation.
• Can capture business processes using existing process documentation and process walkthroughs with staff.
• Experience facilitating workshops and interviews to gather requirements and analyze and improve existing processes.
• Understand delivery methodologies (e.g., AGILE, Waterfall and V Model).
• Good knowledge of continuous improvement methodologies (i.e., LEAN, Sig Sigma and BPR).

Responsibilities

• Document business processes clearly and to granular detail.
• Identify or support the creation of all appropriate use cases and their expected outcomes that will be used during the process delivery lifecycle.
• Support, assess and validate automated activities with a subject matter expert (SME) during any verification and user acceptance testing to determine if a solution fulfills the requirements.
• Work closely with developers to understand the process and assist with creating their solution design.
• Act as a central point of knowledge and control for business processes between SMEs, developers and process owners.
• Ensure the operations team are happy with the defined scope and that they have the necessary details to carry out sufficient designs.

Title: IA/RPA Developer

Job Description: RPA developer roles and responsibilities include building automation solutions and following and maintaining documentation.

Skills Required

• Strong written communication skills to articulate business processes and automated solution designs clearly.
• Ability to conceptualize and grasp automation tools and solutions.
• Proficient in workflow logic, including interpreting workflow diagrams and translating written processes into visual representations.
• Competent in end user computing, particularly in intermediate spreadsheet usage or equivalent.
• Familiar with formal change control procedures and protocols.
• Understand delivery methodologies (e.g., AGILE, Waterfall and V Model).

Responsibilities

• Develop automated processes adhering to standard design principles.
• Configure new processes efficiently and maintain clear documentation.
• Support and modify existing processes within change control guidelines.
• Troubleshoot and resolve issues in processes promptly.
• Adhere to project plans, communicate risks and contribute to change control.
• Assist operational teams during user acceptance testing (UAT) and roll-out phases.
• Create and document test procedures for pre-UAT phases.

Title:Technical Architect

Job Description:Assists the head of RPA, ROM architects and developers to assess technical aspects in the SS&C Blue Prism infrastructure.

Skills Required

• Understand the platform architecture.
• Experience in system engineering and IT architectures.
• Robust IT background encompassing virtualized environments, database management and secure networks.
• Proficient in producing clear and concise technical documentation.
• Understand delivery methodologies (e.g., AGILE, Waterfall and V Model).
• Well-versed in emerging technologies.

Responsibilities

• Focus on security, access, operating system and server provision.
• Liaise with IT to establish a serviced, supported, scalable and secure technical environment that scales in line with predicted business demand.
• Assist RPA leaders in fully understanding the implications of IT infrastructure.
• Work with various stakeholders to ensure access and security profiles meet the needs of the solution and all policies/restrictions in place.
• Identify new technical integration solutions and accurately analyze and estimate new architectures, quickly assessing feasibility.

Title: Controller

Job Description: Manages RPA processes and communicates software-related issues, suggesting improvements as they run.

Skills Required

• Good computer skills.
• Know where to collect different windows logs on any given machine running a standardized operating system.
• Good interpersonal communication skills to explain issues and follow instructions accurately.
• Problem-solving skills.
• Virtual resource and forecasting.

Responsibilities

• Manage case allocation and workloads.
• Monitor process completion through logs.
• Administer and coordinate automated processes.
• Oversee digital workers.
• Investigate live process issues.
• Monitor login agent and digital worker readiness.
• Assign access control for digital worker processes.
• Schedule and execute processes.
• Resolve day-to-day process issues and provide timely solutions.
• Engage with the wider community for software improvements.
• Investigate and manage exceptions.
• Raise change requests or support calls as needed.

Title: Release Manager

Job Description: Controls the flow of deployments and releases across multiple environments and teams, eliminating any risks of a release deployment.

Skills Required

• Possess moderate user skills with strong organizational abilities, proficient in scheduling processes, monitoring resources and logging issues.
• Demonstrate effective written communication skills.
• Capable of creating clear and concise technical documentation.
• Background includes experience in implementation management.

Responsibilities

• Manage the release administration for the live environment and evaluate processes for advancement.
• Facilitate asset transitions between development, testing and production.
• Maintain close communication with the delivery lead and process controllers regarding release progress.
• Establish project “go no-go” criteria.
• Evaluate deployment requests and assess the risk associated with each release deployment.

Title: Test Analyst

Job Description: Identifies and breaks down all necessary tasks and tests automated processes.

Skills Required

• Testing background with expertise in workflow logic and automating business processes.
• Understand system specifications and conduct requirement analysis.
• Experience in manual and automation test design and development.
• Familiar with various integration and testing methods, techniques and tools (i.e., integration test, regression test, compatibility test, pen test, etc.)
• Strong written skills for creating clear and concise test cases.

Responsibilities

• Break down tasks for testing automated processes.
• Set up test environments individually or collaboratively.
• Analyze requirements and design test cases accordingly.
• Test solutions per design standards.
• Identify errors and offer developer feedback.
• Engage with developers to resolve issues and make suggestions for improvement.
• Communicate test progress and project risks to managers within project constraints.

Title: Solution Designer

Job Description: Communicates with various parts of the business to define detailed and exact requirements.

Skills Required

• Deep understanding of IA/RPA’s capabilities and their potential.
• Familiar with complementary technologies like optical character recognition (OCR) to enhance IA’s functionality.
• Proficient in designing, documenting and supporting developments and collaborating with other team members.
• Strong written communication skills for clear and concise documentation.
• Knowledge of formal change control procedures.
• Solid background in software development.
• Understand delivery methodologies (e.g., AGILE, Waterfall and V Model).

Responsibilities

• Control solution designs architecturally.
• Maintain high-quality design documentation.
• Collaborate with business units to define detailed requirements.
• Consider factors like license usage, data storage and security policies in solutions.
• Participate in peer review sessions for new designs and offer feedback.
• Contribute to design authority to ensure solution integrity.
• Analyze process definition documents (PDD) thoroughly for solution designs.
• Present and justify design decisions in walkthrough sessions with stakeholders and IT.

Title: Delivery Lead
Job Description: Responsible for delivery management of individual process automations.

Skills Required

• Background in software delivery.
• Experience in project management and delivery methodologies in a structured environment (i.e., PRINCE 2, AGILE, Waterfall, V Model).
• An understanding of and experience in business change management and change control procedures and disciplines.
• Aptitude to contribute to the adaptation and evolution of methodologies and procedures in a controlled manner to continually improve the delivery channel.

Responsibilities

• Manage tasks for delivering high-quality solutions following the agreed methodology.
• Plan and track “define, design, configure and test” stages, keeping stakeholders informed.
• Ensure business needs are met throughout the delivery cycle.
• Resolve delivery blockers and escalate issues as needed.
• Identify and manage risks and dependencies across departments.
• Provide accurate cost and resource estimates, adhering to finance best practices.
• Manage changes during RPA solution delivery.
• Maintain quality standards throughout delivery phases.
• Ensure RPA solutions meet system requirements.

Title: Support Analyst

Job Description: Configures processes and objects using core workflow principles that are efficient, well-structured and easy to understand.

Skills Required

• Strong software background.
• Experience in successful delivery and support of Excel macros, Visual Basic scripts or similar technologies is advantageous.
• Blend business analysis with hands-on configuration of automated processes.
• Understand workflow logic and translate it into automated solutions.
• Excellent writing skills for clear and concise technical documentation.
• Familiar with software delivery methodologies (e.g., AGILE, Waterfall and V Model).

Responsibilities

• Provide first-line support for automated processes.
• Understand detailed business processes as needed.
• Configure efficient and well-structured processes and objects.
• Record and troubleshoot issues in live processes.
• Support existing processes and implement change requirements through structured change control.
• Mentor colleagues in training and certification, offering advice on best practices.
• Solve day-to-day issues in automated processes promptly.
• Manage project risks and issues contributing to change control processes within project constraints.