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Service Assist | Blue Prism
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Industry Telecoms Banner Call Center EMEA/Americas

Service Assist: Your Contact Center Superpower

Fast ROI, soaring sales, thrilled customers, empowered agents, and more!
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Intelligent Automation - The Competitive Weapon that Impacts your Top and Bottom Line

What can a single, bad customer experience mean to your business? In the age of social media, it means immediate negative impacts due to bad reviews, negative postings, and word of mouth. And it only takes a minute to affect revenue and reputation.

It’s time to protect your business with a workforce multiplier that ensures you and your agents deliver amazing customer service:
Blue Prism Service Assist.

Virtual Agents and Intelligent Automation

Contain and deflect calls to your digital workforce

Virtual agents
  • • Virtual agents/chatbots/conversational AI proactively deflect calls
  • • Blue Prism intelligent digital workers increase containment, deflect calls and speed customer resolution time
  • • Access backend systems
  • • Pre-fetch and easily incorporate AI and other technologies
  • • Various databases
  • • Multi-location data repositories/sources
  • • Application servers

Benefits Seen by Blue Prism Service Assist Clients

Time

up to

75%

AHT reduction

Talk

up to

50%

reduction in agent training time

Money

up to

40%

operational savings

Value by the Numbers

Up to 75% AHT reduction - reduced wait times and call duration

One multinational telecommunications company reduced some call types from 9 minutes to 2 minutes.

Up to 50% reduction in agent training time

Improvement of agents UX and reduced complexity

Up to 40% operational savings

  • Release of more than 30-40% labor time
  • Achieved ROI in less than 1 year
  • Accelerator for transformation with an approach that is not technical or invasive

How can Service Assist help transform your contact center?

Whether you integrate digital workers with your agents, or virtual self-service channels including chatbot, IVR and email to rapidly access previously unreachable information, or to automate frequently performed manual, repetitive tasks, Service Assist can significantly shorten the resolution process.

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Speed to Resolution

Fast start and fast-assistance for agents

World-class attended automation frees agents to do great things for your customers. With Service Assist, you can access multiple systems for faster access to customer data. Avoid the need to access multiple systems simultaneously and use a digital workforce to do the heavy lifting for repetitive workflows.

Intuitive

More Intuitive Service

Empower your agents with a dynamic UI

The simplified Service Assist agent interface allows for much more efficient agent interactions and a seamless integration with your digital workforce. A single screen with consolidated data provides all the information and context agents need to provide fast, consultative service.

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Customer Service Revolution

360° degree view of the customer

Maximize human and digital capital across channels for more efficiency, visibility and speed. Deliver personalized customer care with digital workers that pull together information from various systems and databases in seconds and provide it directly to the customer or to an agent.

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Improve your Conversational AI

Increase containment for your virtual self-service channels

Combine your chatbots with Service Assist intelligent automation to increase containment by 30%. Digital workers connect the dots with your AI powered virtual interfaces.

Action

Customer Next Best Action

Customer retention and revenue growth

Create a genuine connection with your customers with the help of a digital workforce. Not only can they access personalized advice based on past actions and information from different systems, they can also use advanced AI skills to predict and anticipate actions with pre-built downloadable integrations from the Blue Prism Digital Exchange.

Call

Automate After Call Work (ACW)

Improve efficiency with automation

Free up agent time for training or to increase productivity by automating ACW. With Service Assist, you can automate administrative tasks such as CRM updates, marking the call, assigning an agent for follow-up and more.

A Digital Workforce for Every Enterprise

The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.

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