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Service Assist
Delight customers and empower agents with SS&C | Blue Prism® Service Assist, while reducing call times by up to 75%.
What is Service Assist?
Service Assist is purpose-built for contact centers. It is a highly secure enterprise solution enabled by SS&C Blue Prism digital workers. Service Assist provides a lightweight automation layer inside the contact center ecosystem. With Service Assist, call agents get updated customer information in one place. This allows call centers to make decisions quickly while passing manual tasks to digital workers. Service Assist allows you to focus on engaging with callers.
Empowering Agents with Digital Workers
Integrate digital workers among your call center agent workforce. Use it within virtual self-service channels, including chatbot, IVR, and email so agents can rapidly access information and automate manual, repetitive tasks. Service Assist significantly shortens resolution times and increases both customer and agent satisfaction.
What Service Assist can do for you
Speed to Resolution
World-class, attended automation frees agents to resolve customers quickly and effectively. With Service Assist, agents can access multiple systems for faster access to customer data.
Intuitive Service
Empower agents with a dynamic UI that is easy to use. The Service Assist agent interface provides a single screen with consolidated data, information, and context that agents need. It allows agents to provide fast, consultative service.
360-Degree View
Service Assist provides a 360-degree view of the customer. This enables personalized customer care with digital workers who gather information from various systems and databases simultaneously. Service Assist provides it directly to the customer or agent.
Improve Conversational AI
Increase containment for virtual self-service channels. Combine chatbots with Service Assist intelligent automation to increase containment by 30%. Digital workers connect the dots with AI-powered virtual interfaces.
Next Best Action
With Service Assist, agents can access personalized advice based on past actions and information from different systems. They can also use advanced AI skills to predict and anticipate actions with pre-built, downloadable integrations from the SS&C | Blue Prism® Digital Exchange.
Automate After Call Work
Automating after call work (ACW), frees up agent time for training and increases productivity. Service Assist automates administrative tasks such as CRM updates, call marking, agent assignments for follow-up, and more.
Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”Director of Automation and Process Simplification, Telefónica.
Service Assist Community
The Service Assist Community is a platform where you can engage with and learn from peers who share a common interests, goals and objectives. This Global Community is the space for Contact Center and other Front Office RPA discussions, and it is focused on helping you to get the most out of Service Assist and solving your business challenges.