Service Assist: Your Contact Center Superpower

World-class attended automation frees agents to do great things for your customers. With Service Assist, you can access multiple systems for faster access to customer data. Avoid the need to access multiple systems simultaneously and use a digital workforce to do the heavy lifting for repetitive workflows.

The simplified Service Assist agent interface allows for much more efficient agent interactions and a seamless integration with your digital workforce. A single screen with consolidated data provides all the information and context agents need to provide fast, consultative service.

Maximize human and digital capital across channels for more efficiency, visibility and speed. Deliver personalized customer care with digital workers that pull together information from various systems and databases in seconds and provide it directly to the customer or to an agent.

Combine your chatbots with Service Assist intelligent automation to increase containment by 30%. Digital workers connect the dots with your AI powered virtual interfaces.

Create a genuine connection with your customers with the help of a digital workforce. Not only can they access personalized advice based on past actions and information from different systems, they can also use advanced AI skills to predict and anticipate actions with pre-built downloadable integrations from the Blue Prism Digital Exchange.

Free up agent time for training or to increase productivity by automating ACW. With Service Assist, you can automate administrative tasks such as CRM updates, marking the call, assigning an agent for follow-up and more.