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Service Assist: Your Contact Center Superpower
Intelligent Automation - The Competitive Weapon that Impacts your Top and Bottom Line
What can a single, bad customer experience mean to your business? In the age of social media, it means immediate negative impacts due to bad reviews, negative postings, and word of mouth. And it only takes a minute to affect revenue and reputation.
It’s time to protect your business with a workforce multiplier that ensures you and your agents deliver amazing customer service:
Blue Prism Service Assist.
Virtual Agents and Intelligent Automation
Contain and deflect calls to your digital workforce
- • Virtual agents/chatbots/conversational AI proactively deflect calls
- • Blue Prism intelligent digital workers increase containment, deflect calls and speed customer resolution time
- • Access backend systems
- • Pre-fetch and easily incorporate AI and other technologies
- • Various databases
- • Multi-location data repositories/sources
- • Application servers
Benefits Seen by Blue Prism Service Assist Clients
up to
75%
AHT reduction
up to
50%
reduction in agent training time
up to
40%
operational savings
Value by the Numbers
Up to 75% AHT reduction - reduced wait times and call duration
One multinational telecommunications company reduced some call types from 9 minutes to 2 minutes.
Up to 50% reduction in agent training time
Improvement of agents UX and reduced complexity
Up to 40% operational savings
- Release of more than 30-40% labor time
- Achieved ROI in less than 1 year
- Accelerator for transformation with an approach that is not technical or invasive
How can Service Assist help transform your contact center?
Whether you integrate digital workers with your agents, or virtual self-service channels including chatbot, IVR and email to rapidly access previously unreachable information, or to automate frequently performed manual, repetitive tasks, Service Assist can significantly shorten the resolution process.
Speed to Resolution
Fast start and fast-assistance for agents
World-class attended automation frees agents to do great things for your customers. With Service Assist, you can access multiple systems for faster access to customer data. Avoid the need to access multiple systems simultaneously and use a digital workforce to do the heavy lifting for repetitive workflows.
More Intuitive Service
Empower your agents with a dynamic UI
The simplified Service Assist agent interface allows for much more efficient agent interactions and a seamless integration with your digital workforce. A single screen with consolidated data provides all the information and context agents need to provide fast, consultative service.
Customer Service Revolution
360° degree view of the customer
Maximize human and digital capital across channels for more efficiency, visibility and speed. Deliver personalized customer care with digital workers that pull together information from various systems and databases in seconds and provide it directly to the customer or to an agent.
Improve your Conversational AI
Increase containment for your virtual self-service channels
Combine your chatbots with Service Assist intelligent automation to increase containment by 30%. Digital workers connect the dots with your AI powered virtual interfaces.
Customer Next Best Action
Customer retention and revenue growth
Create a genuine connection with your customers with the help of a digital workforce. Not only can they access personalized advice based on past actions and information from different systems, they can also use advanced AI skills to predict and anticipate actions with pre-built downloadable integrations from the Blue Prism Digital Exchange.
Automate After Call Work (ACW)
Improve efficiency with automation
Free up agent time for training or to increase productivity by automating ACW. With Service Assist, you can automate administrative tasks such as CRM updates, marking the call, assigning an agent for follow-up and more.
