Reduce Average Handling Time by up to 75% with shorter wait times and call duration.
What is Blue Prism Service Assist?
Service Assist is a complete end-to-end automation solution that simplifies and guides customer interaction tasks, including gathering data from your back-office system databases, scheduling callbacks, updating customer records, initiating next best actions, and more.
Combine digital workers & call centers
Whether you integrate digital workers among your call center agent workforce, or within your virtual self-service channels, including chatbot, IVR and email to rapidly access previously unreachable information or automate manual, repetitive tasks, Service Assist can significantly shorten the resolution process.
What Service Assist can do for you
Telefonica Significantly Reduces Call Handling Time with a Digital Workforce
Blue Prism digital workers process approximately 250,000 simultaneous customer calls each day, sometimes at a rate of 20 calls per second. Telefonica Spain employs nearly 600 intelligent digital workers, who complete many tasks on their own, enabling the call center agents to focus on higher value work.
“Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”Director of Automation and Process Simplification, Telefónica.
DX Before You DIY
Building successful, intelligent automations takes time. Save yourself a step or two by visiting the Blue Prism Digital Exchange (DX). There, you’ll find AI and ML capabilities to transform your contact center’s and your customer experience. Look for the DIY Hours logo to estimate how much time you can save.
Learn how Blue Prism Interact can add more value to your Service Assist solution. Use Interact for human + digital worker process collaboration, for frontend work and exception handling.