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Service Assist

Delight customers and empower agents with SS&C | Blue Prism® Service Assist, while reducing call times by up to 75%.

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What is Service Assist?

Service Assist is purpose-built for contact centers. It is a highly secure enterprise solution enabled by SS&C Blue Prism digital workers. Service Assist provides a lightweight automation layer inside the contact center ecosystem. With Service Assist, call agents get updated customer information in one place. This allows call centers to make decisions quickly while passing manual tasks to digital workers. Service Assist allows you to focus on engaging with callers.

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Empowering Agents with Digital Workers

Integrate digital workers among your call center agent workforce. Use it within virtual self-service channels, including chatbot, IVR, and email so agents can rapidly access information and automate manual, repetitive tasks. Service Assist significantly shortens resolution times and increases both customer and agent satisfaction.

What Service Assist can do for you

Speed to Resolution

World-class, attended automation frees agents to resolve customers quickly and effectively. With Service Assist, agents can access multiple systems for faster access to customer data.

Intuitive Service

Empower agents with a dynamic UI that is easy to use. The Service Assist agent interface provides a single screen with consolidated data, information, and context that agents need. It allows agents to provide fast, consultative service.

360-Degree View

Service Assist provides a 360-degree view of the customer. This enables personalized customer care with digital workers who gather information from various systems and databases simultaneously. Service Assist provides it directly to the customer or agent.

Improve Conversational AI

Increase containment for virtual self-service channels. Combine chatbots with Service Assist intelligent automation to increase containment by 30%. Digital workers connect the dots with AI-powered virtual interfaces.

Next Best Action

With Service Assist, agents can access personalized advice based on past actions and information from different systems. They can also use advanced AI skills to predict and anticipate actions with pre-built, downloadable integrations from the SS&C | Blue Prism® Digital Exchange.

Automate After Call Work

Automating after call work (ACW), frees up agent time for training and increases productivity. Service Assist automates administrative tasks such as CRM updates, call marking, agent assignments for follow-up, and more.

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Contact Center Value Calculator

See what your business can save with SS&C Blue Prism's NEW RPA value calculator designed for contact centers / call centers. Instantly see the ROI you can achieve.

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Telefonica Significantly Reduces Call Handling Time with a Digital Workforce

SS&C Blue Prism digital workers process approximately 250,000 simultaneous customer calls each day, sometimes at a rate of 20 calls per second. Telefonica Spain employs nearly 600 intelligent digital workers, who complete many tasks on their own, enabling the call center agents to focus on higher value work.

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Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”
Director of Automation and Process Simplification, Telefónica.
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DX Before You DIY

Building successful, RPA intelligent automations takes time. Save yourself a step or two by visiting the SS&C | Blue Prism® Digital Exchange (DX). There, you’ll find artificial intelligence (AI) and machine learning (ML) capabilities to transform your contact center and your customer experience.

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What's Next?

Learn how SS&C | Blue Prism® Interact can add even more value to your Service Assist solution. Use Interact for human + digital worker process collaboration, for front-end work and exception handling.

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Service Assist Community

The Service Assist Community is a platform where you can engage with and learn from peers who share a common interests, goals and objectives. This Global Community is the space for Contact Center and other Front Office RPA discussions, and it is focused on helping you to get the most out of Service Assist and solving your business challenges.

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White Paper

Intelligent Automation In The Telco Contact Center by TM Forum

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Case Study

Digital Workers Free NHS Staff Time and Patients Benefit

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News

Blue Prism Announces Service Assist, Automating Next Generation Contact Centers with an AI-Powered Digital Workforce that Transforms Customer Experiences

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