Service Assist
Delight customers and empower agents with SS&C | Blue Prism® Service Assist, while reducing call times by up to 75%.

What is Service Assist?
Service Assist is purpose-built for contact centers. It is a highly secure enterprise solution enabled by SS&C Blue Prism digital workers. Service Assist provides a lightweight automation layer inside the contact center ecosystem. With Service Assist, call agents get updated customer information in one place. This allows call centers to make decisions quickly while passing manual tasks to digital workers. Service Assist allows you to focus on engaging with callers.

Empowering Agents with Digital Workers
Integrate digital workers among your call center agent workforce. Use it within virtual self-service channels, including chatbot, IVR, and email so agents can rapidly access information and automate manual, repetitive tasks. Service Assist significantly shortens resolution times and increases both customer and agent satisfaction.
What Service Assist can do for you
Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”Director of Automation and Process Simplification, Telefónica.

Service Assist Community
The Service Assist Community is a platform where you can engage with and learn from peers who share a common interests, goals and objectives. This Global Community is the space for Contact Center and other Front Office RPA discussions, and it is focused on helping you to get the most out of Service Assist and solving your business challenges.