RPA is the application of technology that provides organizations with
a digital workforce that follows rule-based business processes and
interacts with the organizations systems in the same way that existing
human employees currently do.
I started my journey in RPA back 2012, when I delivered my 1st
engagement with a global bank where I successfully deployed RPA to
automate manual processes across various customer facing and back-end
I recently had an opportunity to attend a Blue
Prism ROM® Masterclass: Delivering RPA at Scale on Thursday, March 1,
2018. The event coincided with one of the biggest festivals that is
celebrated with joy across India (i.e. the festival of colors namely
HOLI, we witnessed the full house with 130+ attendees at the event held
at JW Marriot Hotel, Bangalore).
The event started with the
opening remarks and as welcome note from Neeraj Gakhar, VP Global
Strategic Partnerships and Head of Sales for Blue Prism in India. Neeraj
apologized for not being able to accommodate 250+ waitlisted
registrations, there were 145 people attending this event.
Along with Neeraj from Blue Prism, the event was attended by Neil
Wright, Executive Vice President, Professional Services; Richard
Hilditch, Chief Robotic Operating Model (ROM) Architect®; Bindi Basan,
Head of Professional Services, APAC and Shail Khiyara, Chief Marketing
Officer & Experience Officer, Blue Prism.®
Post, Neeraj’s session, 1st
speaker was Neil Wright, who mentioned that Blue Prism is not only the
“inventor” of ROM® but an organization that has delivered multiple
projects with running over 1000+ software robots.
In 2001, Blue
Prism was co-founded by Alastair Bathgate and David Moss, and has been
pioneering Robotic Process Automation (RPA) ever since.
+10 years of customer experience, Blue Prism has delivered enterprise
grade RPA across multiple geographies and industries. The company is
acknowledged not only as the “inventor” of RPA but as the market leader
The product has been continuously evolving to reflect
latest learning setting the standard of rolling out of RPA at scale
across the globe.
Blue Prism has a strong partner network and a user-friendly training program.
Prism’s Digital Workforce – run by the business, but built with IT
governance and security – enables employees to focus on higher-value
work while autonomous multi-skilled software robots tirelessly perform error-free rules based admin transactions
Blue Prism technology eliminates costly and manual processing steps
and time-consuming integration by providing a scalable, accurate and
secure digital workforce.
Blue Prism’s Robotic Operating Model (ROM®) – Architecture & Planning
deliver and maximize business benefit across the enterprise. ROM® is a
framework and operating model with a vision to create a digital
workforce in organization.
ROM® – Automation Delivery
- Identify, quantify and prioritize processes for automation.
- Operations team configuring the own processes using software development discipline
- Introduce processes to production early in the delivery lifecycle
- Continual evolution (Not build & run)
ROM® – Key Challenges
- Today, most of the people don’t know their processes that well they think they know their processes.
- Test environment is much different than the production environment
Operationally Led CoE – It encompasses IT supported Enterprise Infrastructure and focuses on below –
- Organization Design
- Governance & Pipeline
- Delivery Methodology
- Service Model
RPA Maturity Model
the business benefits with RPA requires cultural adoption across the
organization in conjunction with building the skills and procedures
required for the digital workforce.
Three Stages of RPA Adoption
- Establish Capability
- Industrialized – Replicate & Ramp Up
- Institutionalize – Deliver differentiated performance
Prism ROM® event highlighted the success of marquee clients like
American Express, Cappco, Investo, Liberty Videocon General Insurance,
MetLife, Nokia, Northern Trust, Mashreq, Shell who are supported through the company’s partner ecosystem.
Neil’s session, we had Ganesh Iyer, CEO India Operations from Symphony
Services which is a GOLD PARTNER with Blue Prism. Symphony Services is
into consulting, implementation and managed services.
Ganesh stressed that in Symphony they follow SAVO (Simplify, Automate, Virtualize, Orchestrate) methodology.
He spoke about his approach about building the RPA CoE by following the 5-step process as listed below –
- Understand scope & Vision
- Operating Model
- Roles & Responsibilities
- GAP Analysis
- Mobilization & Training
He stressed on the key lessons learnt by Symphony for RPA deployment –
- Selecting the right industry scale RPA product
- Follow a structured, disciplined, documented approach
- Get the resourcing right (Blend of Business & Technology Knowledge)
- Having the right governance model in place for this change
- Start small, check and scale up
another session, Richard Hilditch, Chief Robotic Operating Model (ROM)
Architect®, from Blue Prism spoke about RPA Capability Creation. Richard
stressed that confidence breeds success and success breeds growth.
Post Richard’s session, Vijay Shankar, Partner EY who was an external speaker at the event spoke about EY being a Platinum Partner with Blue Prism for Capability and Gold Partner for Service having
already deployed 400 software robots running internally along with 600
running externally across different clients. He emphasized that before
deploying and running software robots at client’s location, you should
develop internal expertise saying, “walk the path, before you preach”.
3 Fundamental Themes to Develop an RPA Program
- Embed culture of Automation within the organization
- Capability to deliver things to scale
- Tech driven and not business driven
- RPA is a hammer but not a nail
- Getting the execution wrong
- Managing change
stressed that building a delivery capability is easier but driving that
organization wide is difficult. The companies need to think both pre-
and post-production, how to manage the bots.
Vijay spoke about The 6 dimensions of EY’s CoE in a box:
- Define structure and the operating model
- Implementation/Execution & Operations
- Utilization of software robots
- Governance & Reporting
- Change Management & Communication
- CoE should drive right culture adoption
- Technology & Innovation
- Enablement & controls
Bottom-line: Look for Value, Plan Well and Scale
better to start with a business process – a quick win that’s easy to
implement. At this stage, you need to demonstrate that RPA works and
delivers real returns. This will enable CXOs to embed RPA, help their
organizations to develop confidence and adopt the ROM® culture to scale
up the bot deployments and realize benefits by Blueprisming their
process without any leakage in efficiencies.
By Vartul Mittal
Mittal has 11+ years of strong Global Business Transformation
experience in Management Consulting and with GICs with a remit to drive
understanding and deliver Business Operations & Technology Strategy
solutions globally. He has lived and worked across multiple countries
and cultures involving senior client stakeholders from various
industries like Financial Services Sector, FMCG and Retail. He has
delivered engagements for Fortune 500 organizations such as Coca Cola
India, Kotak Mahindra Bank, IBM, Royal Bank of Scotland, Standard Life
Insurance, Citibank and Barclays. Vartul Mittal is also renowned speaker
on Robotics Process Automation, AI and Innovation among Top
Universities and International Conferences.