British retailer John Lewis is proud of all the products sold under the John Lewis & Partners name, because each one is developed to bring customers the best quality and value. To ensure they offer the most competitive prices, John Lewis regularly benchmarks their products against others in the market. And if a customer finds the same product for a lower price, in a circumstance that meets John Lewis’ criteria, the customer can make a price match request.

Read John Lewis’s story to discover how intelligent automation has sped response time to price match requests and allowed staff time to do more complex work.