John Lewis & Partners is committed to providing the best customer experience to shoppers in the UK, while at the same time operating in an extremely competitive market. Business efficiency is key to success. So, when a customer requests a refund on a product, the retailer needs to quickly determine if the product can be resold or if it needs to be returned to the warehouse.
Read John Lewis’ story to learn how the retailer streamlined its restocking process with intelligent automation preventing stock write-offs and reducing handling and transit costs.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.