Siam Commercial Bank, Thailand’s oldest financial institution, has been awarded a 2020 APAC All Star award for Excellence in RPA - Value Driver. This award was given to the Blue Prism customer that leveraged a Blue Prism digital workforce to drive exceptional value in the APAC region to the business by achieving or exceeding the original value proposition within a specified timeframe. 

Siam Commercial Bank (SCB) Center of Excellence Delivers Value with RPA & Intelligent Automation

Siam Commercial Bank (SCB), Thailand’s oldest financial institution, had a vision to completely transform the bank and deliver higher productivity by 2020 with several multi-year innovative projects. SCB thoughtfully organized a centralized Center of Excellence, utilizing the Robotic Operating Model, and merged teams from Operational Excellence and Transformation to create a team with expertise and the ability to scale. SCB overhauled its’ process discovery which resulted in a better understanding of benefits and the automation backlog. 

Innovative Value Delivered with ATM Error Process Automation

One process was exceptionally successful and innovative. When an error occurs at an ATM, multiple digital workers work to resolve the issue for the customer. The first digital worker checks the ATM log and validates the customer’s transaction, the next one is responsible for issuing a refund, and the last one is responsible for depositing the refund in the customer’s account. This complex maneuver takes a total of five minutes and was achieved through agile collaboration between the call center, operations, and finance teams.

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