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12. Why the Time is Now for the Digital Workforce in Insurance

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Adoption of a digital workforce within insurance carriers has been inconsistent, with one carrier experiencing significant positive impact while other carriers are still dabbling with the concept.

On this episode, Blue Prism’s Michael Marchuk talks with Sanjay Kaniyar, a partner with McKinsey & Company, who explains how strategic thinking will lead this industry to see intelligent automation as a driver of real digital transformation.

Here’s what we talked with Sanjay about:

  • Why the insurance industry has been so inconsistent in adopting intelligent automation
  • What hinders the scaling of an automation platform within insurance carriers
  • The importance of positioning automation as a strategic enabler of transformation goals
  • Understanding the capabilities needed to successfully implement an enterprise-level automation program

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

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