Building a Unified Workforce with Human and Digital Workers

Jon Walden and Michael Marchuk from SS&C Blue Prism discuss how an enterprise-grade digital workforce integrates with a human team to create a unified workforce to accomplish the goals of the organization. Rather than limiting the organization’s resource pool to just humans, the digital workforce opens up new possibilities for fulfilling the objectives of the business in a new way.

While there are misconceptions about the capabilities of a digital worker compared to a human worker, there are social aspects that need to be considered when managing a unified workforce. Assigning work along the entire process to the appropriate resource may transition tasks between digital workers and human workers and artificial intelligence algorithms to support the most efficient, accurate, and socially responsible way of producing output for the business.

By leveraging the SS&C Blue Prism Robotic Operating Model (ROM), organizations are building a vision to distribute work across a wider base of digital workers with C-Level support. Because of the impact of a unified workforce that leverages humans and digital workers that interoperate naturally with each other, the whole organization benefits when the digital workforce is hired as co-workers across every aspect of the business. Since the capabilities are nearly limitless, putting digital workers into a box will limit the benefits to the entire organization.

Here's what we talked with Jon about:

• Sourcing options expanding from local (on-shore) and off-shore to now include “digital shore” using digital workers
• Work should be assigned to the most effective resource which may be human or digital at each point of the process
• Managing a unified workforce should include considerations of human and digital workers
• It’s not about having robots replace workers but supporting humans in a unified way by applying the right resource to the right effort.

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