Jon Walden and Michael Marchuk from Blue Prism discuss how an enterprise-grade digital workforce integrates with a human team to create a unified workforce to accomplish the goals of the organization. Rather than limiting the organization’s resource pool to just humans, the digital workforce opens up new possibilities for fulfilling the objectives of the business in a new way.
While there are misconceptions about the capabilities of a digital worker compared to a human worker, there are social aspects that need to be considered when managing a unified workforce. Assigning work along the entire process to the appropriate resource which may transition tasks between digital workers and human workers and artificial intelligence algorithms to support the most efficient, accurate, and socially responsible way of producing output for the business.
By leveraging the Blue Prism Robotic Operating Model (ROM), organizations are building a vision to distribute work across a wider base of digital workers with C-Level support. Because the impact of a unified workforce that leverages humans and digital workers that interoperate naturally with each other, the whole organization benefits when the digital workforce is hired as co-workers across every aspect of the business. Since the capabilities are nearly limitless, putting digital workers into a box will limit the benefits to the entire organization.
Here's what we talked with Jon about:
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.
If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information.