Best RPA practices: Focusing automation in the right areas

To get the best from Robotic Process Automation (RPA), it’s important to look at which key operational processes you want to automate. By choosing the areas with the right potential, you start your organization on an automation journey that’s will deliver more effectively.

Frank Catone, North America Intelligent Automation Director, Avanade, has seen how some organizations start with tasks that aren’t ideal for automation, and don’t put enough consideration into the human resource impact of automated processes. But he believes this can easily be resolved with the right forward-thinking.

Find out how your automation journey will be smoother when you think carefully about the impact of a Digital Workforce, how it affects your people strategy, and how you re-purpose your human workers to work on higher-value business activities within the organization.