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Vision for Intelligent Automation in Utilities and Energy

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Utilities are critical to the development of a global digital economy. As traditional methods of customer interaction are replaced by primarily digital, omni-channel experiences, products and services will be digital first and operate at scales and speed that are orders of magnitude great than today. Speed and agility in integrating technologies into a new digital infrastructure and services will become the main source of competitive differentiation and be the key to unlocking major new sources of revenue. In this session, we discuss how success in the IoT era will be dependent on a Utilities' ability to free itself from legacy technology, reduce costs in its operations and develop an agile, highly integrated digital business model.

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