Key takeaways in this webinar
Customers want easy access to all the information they need. However, this is putting additional strains on contact centers and existing resources. This not only impacts the morale of teams, but often negatively impacting customer experiences and brand reputation.
Businesses can transform customer and contact center experiences through creating a true omni-channel experience.
This webinar explores the challenges faced by contact centers in delivering on-demand customer support. As well as how organizations can deploy technology to deliver improved experiences and reduce the pressure on internal teams. See an exclusive demonstration on conversational AI and Digital Worker solutions available within the Blue Prism, RPAi, and Humley offering.
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