contact

Contact Us

Breaking Down the Barriers in Insurance

Intelligent automation (IA) provides the best opportunity to lay down a roadmap to a more efficient and effective digital future, enabling you to improve the customer experience while also transforming workflows, business processes and end-to-end journeys.

Leading Insurance Companies Choose Our Intelligent Automation Platform

Insurance leaders consistently choose SS&C Blue Prism due to our commitment to superior security, flexibility and reliability. We empower industry-leading insurance providers to optimize legacy processes with intelligent solutions, propelling the industry forward. With process automation in insurance, the industry is no longer tethered to the past; its embracing innovation to meet the evolving demands and automation use cases of the modern insurance landscape.

How Can Automation in the Insurance Industry Help?

The insurance barriers
The automation solution
for insurance
How we accelerate the
path to value 
Insurance Automation Barriers

The insurance barriers

While there’s currently a big push to take digital transformation across the enterprise, the traditional challenges haven’t changed. Legacy systems, non-interoperability of systems, siloed functions and complex operating structures create roadblocks that are hard to shift. In addition, rising costs across the business are squeezing digital transformation budgets.

Real Insurance Results

100k hrs

returned to the business annually

Read the Story
95 %

of claims processed within 15 days

Read the Story
2.5 million

transactions automated annually

Read the Story

What’s Are the Priorities for Insurance Companies?

Benefits of IA and RPA for Insurance 

Speed up turnaround times

Intelligent automation and robotic process automation help break down departmental silos, streamline complex operations and work smarter with third parties.

Transform the claims experience

RPA bots create faster, more positive customer claims processing experiences, freeing more time for those needing help, settling claims faster and communicating better.

Improve compliance

Detect and prevent fraud earlier, comply faster with new and changing regulations and reduce void claims and policies for more robust regulatory compliance.

Reduce employee attrition

Take the burden of administration from your team by automating dull, high volume, manual processes, allowing them to spend their time to help solve customer service problems.

Increase operational efficiency

Deploy additional digital workers to handle high-volume work during peak periods in a matter of minutes, removing the need to recruit and train new employees.

Decrease technical debt

Modernize systems at your own pace, work around legacy systems, improve interoperability and build a foundation for the future with an intelligent automation platform.

IA and RPA Use Cases in Insurance 

Customer journeys

Frictionless insurance is difficult to achieve. While it’s often achieved in the pockets of the organization, it’s rarely scaled across an entire business. By focusing on streamlining the buyer journey with IA, you can make a real impact on your bottom line while providing better experiences for your customers and your staff.

Quote and bind/underwriting

Whether you sell directly to customers or via brokers, a digital workforce can help with both the frontline "quote and buy" process and the more complex  underwriting  process. As a result, you can generate faster quotes and policy documents with more accurate pricing.

Midterm adjustments

No matter how you service midterm adjustments, a digital workforce can help to standardize this process, extracting data into a single source of truth, processing changes to policies faster and ultimately providing the customer with a seamless experience.

Customer service

Delivering great customer service means ensuring your agents have the tools they need to focus on your clientele. Intelligent automation helps agents work more efficiently with systems, connect channels, standardize customer data and process documentation more quickly. As a result, you can reduce the volume and length of calls to customer service agents and waiting times for customers.

Renewal

With the many manual tasks involved in the insurance renewal process, as well as different elements such as pricing and policy documentation, deploying a digital workforce is a smart move that can streamline all of these activities and enable your staff time to focus on customer retention.

Claims Management

To say we make claims simple would be misleading. Even straightforward claims involve multiple touchpoints, both with people and systems. What we can help with is connecting and improving your processes with claims automation. A digital workforce can help you process customer claims faster while reducing your cost per claim and ensuring customer happiness. We think that’s a great outcome for everyone.​

FNOL

At this critical stage of the claim, a digital worker can ensure that the right data and documentation are collected and processed from the start, with the customer fully informed of progress. IA helps to truly digitize FNOL and speed up the claims process on the cloud.

Claims adjustment

Whether adjusting a straightforward life insurance claim or a complex catastrophe claim, a digital workforce can take manual data-related tasks off your adjuster’s plates, giving them more time to focus on customers.

Settlements

Once a decision is made, digital workers can step in to fulfill the settlement stage of the claim. They can also work between your claims and finance teams and the customer to ensure payment is made quickly.

Interoperability

Since digital workers use applications in the same way as your human staff, there’s no need for APIs or repetitive, manual data entry. SS&C Blue Prism digital workers operate alongside both legacy and new systems and software, ensuring speed, consistency and accuracy.

Contact Center

When planning an insurance contact center transformation, it’s important to consider both customer and agent experiences. In an environment where staff turnover and operating costs are high, and a poor customer experience can damage your reputation, creating efficiency with a digital workforce is critical.

Agent experience

By employing a digital workforce, you can reduce the number of applications and systems your agents need to access, automate simple inquiries and coordinate communications channels. As a result, your contact center agents can take more time with customers who need it, and you and your customers benefit from reduced call volumes, lengths and waiting times.

Customer experience

Customer experience is the sum of several front- and back-office activities involving your agents, customers and business. And digital workers can help with both. Automate processes like simple inquiries, MTAs and quotes and create a single source of truth for customer data. Reduce human error and improve brand reputation. Manage customer data safely. Agents are free from time-consuming tasks to focus on customer needs and growing the business.

Fraud & Compliance

Insurers are seeing a steady rise in fraud and, in a highly competitive market, mitigating losses from  fraud  can make a big difference. IA uses AI and data analytics tools to implement robust fraud detection and prevention processes. Staying on top of compliance standards and new regulations is also critical, and digital workers are a valuable resource to keep regulatory costs down and standards high.

Fraud

AI-enabled automation detects fraudulent documents and data associated with quotes, purchases and claims. Specifically, automation helps prevent fraud by checking claims histories, personal data and other sources, as well as anomalies in application forms at the time of purchase.

Compliance

Digital workers can automatically cross-check multiple systems for compliance assurance and automate time-consuming compliance steps in collaboration with your team. Digital workers can also prepare and deliver compliance reports such as Solvency II.

Back-Office

The back-office is the beating heart of any insurance organization. So, while you’re working on your transformation plan and IA roadmap, don’t forget to include your support functions in your business case. They’re a great source of ROI and often in great need of the extra pair of virtual hands.

Finance

There are a myriad of  financial processes  that can be picked up by digital workers, from invoice reconciliation to supporting the claims settlement process. Automation in finance generates solid ROI.

HR

The  human resources function in insurance is often under-resourced but must still meet increasingly high expectations from the board, from employees and in recruitment. A digital worker is an invaluable addition to helping HR teams meet critical performance goals.

Actuarial

Insurance is driven by data, but inputting, extracting and collating all that information takes many human working hours. A digital worker can support your actuaries by picking up manual data tasks.

IT

IT departments often have a backlog of projects to deliver to the business in addition to providing support for business teams. A digital workforce can help to better manage this workload.

What Our Customers Say  

The contract transfer process was one of our breakthrough successes with intelligent automation. We showed we could handle that level of difficulty and actually solve the problem, which had been a problem for quite a while.”

Fabian Stolz

Head of robotics competence center, ERGO

After we implemented our new funeral claim process, we got compliments from customers saying, ‘I wish every insurer was like this.’ We’ve experienced a big shift and are excited about what we can do next with Chorus."

Craig Bestall

Head of corporate administration and servicing, Old Mutual

SS&C Blue Prism Chorus BPM has helped us create a best-in-class customer experience. It’s enabled us to deliver clear, concise communication and to process work quickly, which is what drives more clients, and more agents, to do business with us.”

Kylie Gormly

Vice president of customer experience, SILAC

I’ve often heard our executives say: ‘This is proven technology’. This has proven itself already, now it’s about kicking on and building more capability."

Alastair Robertson

Head of continuous improvement and automation, Zurich UK

Discover what intelligent automation can do for your business
Take this 2 minute quiz