Blue Prism Digital Workers Migrate Telecommunications Customers to New Network

Today, more countries are switching over to ultra-fast fiber broadband. In New Zealand, it’s Chorus that Kiwis are depending on to roll out the majority of this new technology. Building a new, national broadband network is a challenge. And migrating tens of thousands of telecom customers smoothly from older networks onto the new one is harder still. So, how is Chorus doing it? It signed up for intelligent automation.

Challenge

Rolling out a new, high-speed fiber broadband network might seem like a logistical nightmare, but in reality, installing the network is only the start of the challenge. Once fiber is available, connections need to be migrated. Tasked with connecting and migrating the majority of their customer base from copper to fiber, the telecommunications provider knew it needed a more efficient way to connect customers.

Solution

Chorus had been working with its local partner, Quanton, for more than four years. In fact, Chorus was one of the first companies in New Zealand to deploy a Blue Prism intelligent digital workforce.

Chorus gave its digital workers the important job of bringing customers on to the new network. For a human worker, repeatedly copying and pasting information is time consuming and prone to error. But not so for a digital worker. Chorus now has 20 Blue Prism digital workers operating across its networks, migrating customers. Together, they process 50,000 transactions per month which equates to a saving of 5,000 human work hours - hours that Chorus staff can now better use on more customer-focused tasks.