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Case Studies
Inside Waitrose: How RPA is Transforming Retail
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Digital Workers accurately managed pricing promotions, giving team time to focus on planning and forecasting

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direct ordering by stores cut Waitrose's cost to fulfill orders in half

600

hours back to the business per month due to automated scheduling process

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Inside Waitrose: How RPA is Transforming Retail

Waitrose & Partners provides premium groceries for shoppers in the UK. Along with its parent company, the John Lewis Partnership, Waitrose stays ahead by delivering a clear strategy for digital transformation and a company-wide vision for Blue Prism’s connected-RPA.

Changes to the grocery industry led Waitrose to pursue digital solutions that would optimize operational efficiencies and increase productivity, while addressing unique retailer challenges. In this case study, Waitrose shares how it was able to achieve these objectives and streamline its business process including: pricing and promotions, business-to-business supplier requests and supplier delivery scheduling.

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