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End-customer satisfaction has increased.

The Very Group Gets Agile with Intelligent Automation

Technology has reshaped the way we live. And the way we shop is no exception. For the Very Group, a dedicated online retailer in the UK, improving its agility and operational efficiency, and better managing seasonal peaks was the only way to thrive in a fiercely competitive market.

Each year, employees in the company’s contact centers receive 25 million calls and emails with its warehouses shipping a similar number of parcels. The Very Group had to increase its ability to respond to business changes, and it needed a fast and cost-effective way to automate processes.

Read the Very Group’s story to learn how intelligent automation enabled agility, flexibility and speed in their business processes.

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