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Case Study

Blue Prism Digital Workers Help Utilita Respond to Customer Requests Quickly

50% change of address request process completed by digital workers
12,500 email requests handled per month
Speed Digital Workers work alongside call center employees and process queries more quickly

Keeping the lights on, the refrigerator cool and the heater running are some of life’s basic necessities. But energy is expensive, and many British citizens felt the Big Six energy companies were overcharging for services. Enter Utilita, one of the UK’s leading suppliers of “smart pay-as-you-go energy.”

Thousands of disparate customer requests are sent to a company like Utilita each day via email. And the only way for these communications to be directed to the appropriate team and for the required actions to be taken, was for an employee to read and manually process each item.

Read Utilita’s story to learn how Blue Prism intelligent digital workers operate alongside contact center agents to quickly and effectively answer a wide range of requests.

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