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Case Studies
Blue Prism Cloud Deploys AI Capabilities at Utilita, a Leading UK Energy Provider
£6.4 mil

Digital Workers helped clear £6.4 million of debt changing high-risk accounts to pre-pay

12,500

email requests handled per month

Speed

Digital Workers work alongside call center employees and process queries more quickly

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Blue Prism Cloud Deploys AI Capabilities at Utilita, a Leading UK Energy Provider

Utilita, one of the UK’s leading suppliers of Smart Pay as You Go energy services, is using smart meter technology to put customers in control of their energy usage and expenditures. The energy market is intensely competitive in the UK and continuous innovation of technology is essential to the success of any company. Utilita looked to integrate connected-RPA and AI capabilities to streamline their operations and to deliver a superior customer experience.

Topics Covered:

  • Deployment of the company’s Intelligent Automation program
  • Prioritizing processes—which to automate first?
  • Using connected-RPA and AI to maintain regulatory compliance
  • Creating an Intelligent Automation team

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