Optimize Policy Lifecycle and Claims Process to Achieve Seamless CX

Optimize Policy Lifecycle and Claims Process to Achieve Seamless CX

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View this video on video.blueprism.com

Part 1 - what does a digital approach to customer experience mean for insurers?

In this webinar on-demand, the expert insurance panel discusses digital customer experiences, how to create a seamless lifecycle, omnichannel, and the role of automation.

  • Hear from Zurich, Ecclesiastical, Camelot the Claims Think Tank and SS&C Blue Prism
  • Learn where you should be focusing your efforts to get the best from your automation program
  • How digital solutions are enabling employees to provide a seamless, customer centric service
  • The dangers of oversimplification when it comes to digitizing claims
  • Digital first versus digital choice, and positioning your products for your audience
  • Enabling omnichannel with automation and what that kind of seamless experience means from the customer perspective

Digitizing insurance customer experiences is a well-covered topic. However, approaches and technologies are advancing all the time. Hearing from experts within insurance companies who are down the road on that journey is a useful way to benchmark your own digital transformation program.

This webinar was created in partnership with Intelligent Insurer and with thanks to the panel:

  • Jeremy Trott, Claims Director, Ecclesiastical
  • Liz Ryan, Head of Claims Performance and Insights, Zurich
  • Edward de Mas Latrie, Director, Insurance, BluePrism
  • Moderator: Eddie Longworth, Founder and Director, JEL Consulting, Head of The Claims Think Tank, Camelot

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