Forrester Research Consulting have published a report explaining how an organization should develop a Center of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explains what robotic automation is, what types of processes are suitable for this approach and how it is different from BPM initiatives. Forrester reaches the conclusion, amongst other key findings, that Robotic Automation complements BPM programs and should be rolled out using a CoE organizational form.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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