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Forrester report – Building a center of expertise to support Robotic Automation

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Forrester Research Consulting have published a report explaining how an organization should develop a Center of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explains what robotic automation is, what types of processes are suitable for this approach and how it is different from BPM initiatives. Forrester reaches the conclusion, amongst other key findings, that Robotic Automation complements BPM programs and should be rolled out using a CoE organizational form.

Topics Covered:

  • What Is Robotic Automation
  • Establish A Robotic Automation Center Of Excellence
  • Understand Where You Are On The Robotic Automation Journey
  • Overcoming Key Challenges On The Robotic Automation Journey
  • Key Recommendations

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