Forrester explores how businesses are benefiting from “self serve” process automations.
In today’s rapidly evolving business climate, IT specialists are drowning in application improvement requests from their business colleagues. Every system ever developed needs tweaking in some way or another. The problem is that competition marches on, new regulations emerge, new products are needed to satisfy customers, users spot a useful extension to an existing application, or the business just figures out a better way of getting their stuff done. All of these requests go into a triage discussion where decisions are made to balance business benefit, costs associated with the change, available resources, and time frame.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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