Forrester explores how businesses are benefiting from “self serve” process automations.
In today’s rapidly evolving business climate, IT specialists are drowning in application improvement requests from their business colleagues. Every system ever developed needs tweaking in some way or another. The problem is that competition marches on, new regulations emerge, new products are needed to satisfy customers, users spot a useful extension to an existing application, or the business just figures out a better way of getting their stuff done. All of these requests go into a triage discussion where decisions are made to balance business benefit, costs associated with the change, available resources, and time frame.
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