White Paper

IBM Report: The Future of Work for Social Services

Digital workers and the underlying technology are readily available today and offer very compelling capabilities for social services.

Download the report for more insights, such as:

  • Optimize talent with human + machine collaboration
  • Improve workflows to boost efficiency and speed
  • Harness the power of Exponential technologies such as AI and IoT
  • Use data to generate better business outcomes

It’s time to rethink how social programs are delivered

Governments take vested interest in providing safety and support for the well-being of their citizens. The protection of children and the aging, along with assistance provisions for citizens experiencing unemployment, homelessness, substance abuse, and mental illness are well-supported missions in civilized societies.

Rapidly escalating numbers seeking government assistance, limited resources, inefficient service delivery systems, long-term government dependency, and worker burnout are forcing governments to rethink how social program services are delivered.

The reality is that government social programs have continued to do things the same way for a long time and expecting different outcomes. If we expect to attract younger workers to government job roles and retain satisfied employees long term, we must examine the current people, processes, technology, and data collected in social programs. We need to envision the way that work gets done, how services get delivered and optimize the work experience for the social worker. Digital workers and the underlying technology are readily available today and offers a very compelling capability for social services.

Read more in our white paper report.

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