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Unifying Human and Digital Workforces: Autonomous Automation is Key to a Better Customer Experience

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Consumer digital devices and new technologies such as AI and Voice Recognition are driving expectations for enhanced customer experience with enterprise applications. Customers are now expecting more engagement via self-service applications across omnichannel resources, and they want the option for immediate human interaction if there are exceptions during those engagements.

The integration of TrustPortal with Blue Prism meets these customer experience expectations by combining the power of Robotic Process Automation (RPA) with dynamic human-to-robot and robot-to-human interactions. Blue Prism, is the only company unifying the human and digital workforce, so Enterprises can have the best of both worlds: A choice between autonomous or assisted automation for a better customer experience. Users can now have a ‘conversation’ with a robot in real-time to resolve complex issues – and avoid duplicate data requests. Enterprises can now expand processes that can be automated across all interaction channels and multi-platform processes.

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