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Breaking Down the Barriers in Insurance

Intelligent automation (IA) provides the best opportunity to lay down a roadmap to a more efficient and effective digital future, enabling you to improve the customer experience while also transforming workflows, business processes and end-to-end journeys.

Leading Insurance Companies Choose Our Intelligent Automation Platform

Insurance leaders consistently choose SS&C Blue Prism due to our commitment to superior security, flexibility and reliability. We empower industry-leading insurance providers to optimize legacy processes with intelligent solutions, propelling the industry forward. With process automation in insurance, the industry is no longer tethered to the past; its embracing innovation to meet the evolving demands and automation use cases of the modern insurance landscape.

How Can Automation in the Insurance Industry Help?

The insurance barriers
The automation solution
for insurance
How we accelerate the
path to value 
Insurance Automation Barriers

The insurance barriers

While there’s currently a big push to take digital transformation across the enterprise, the traditional challenges haven’t changed. Legacy systems, non-interoperability of systems, siloed functions and complex operating structures create roadblocks that are hard to shift. In addition, rising costs across the business are squeezing digital transformation budgets.

Real Insurance Results

100k hrs

returned to the business annually

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of claims processed within 15 days

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2.5 million

transactions automated annually

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What’s Are the Priorities for Insurance Companies?

Benefits of IA and RPA for Insurance 

Speed up turnaround times

Intelligent automation and robotic process automation help break down departmental silos, streamline complex operations and work smarter with third parties.

Transform the claims experience

RPA bots create faster, more positive customer claims processing experiences, freeing more time for those needing help, settling claims faster and communicating better.

Improve compliance

Detect and prevent fraud earlier, comply faster with new and changing regulations and reduce void claims and policies for more robust regulatory compliance.

Reduce employee attrition

Take the burden of administration from your team by automating dull, high volume, manual processes, allowing them to spend their time to help solve customer service problems.

Increase operational efficiency

Deploy additional digital workers to handle high-volume work during peak periods in a matter of minutes, removing the need to recruit and train new employees.

Decrease technical debt

Modernize systems at your own pace, work around legacy systems, improve interoperability and build a foundation for the future with an intelligent automation platform.

IA and RPA Use Cases in Insurance 

Customer journeys
Claims Management
Contact Center
Fraud & Compliance

Customer journeys

Frictionless insurance is difficult to achieve. While it’s often achieved in the pockets of the organization, it’s rarely scaled across an entire business. By focusing on streamlining the buyer journey with IA, you can make a real impact on your bottom line while providing better experiences for your customers and your staff.

Quote and bind/underwriting

Whether you sell directly to customers or via brokers, a digital workforce can help with both the frontline "quote and buy" process and the more complex  underwriting  process. As a result, you can generate faster quotes and policy documents with more accurate pricing.

Midterm adjustments

No matter how you service midterm adjustments, a digital workforce can help to standardize this process, extracting data into a single source of truth, processing changes to policies faster and ultimately providing the customer with a seamless experience.

Customer service

Delivering great customer service means ensuring your agents have the tools they need to focus on your clientele. Intelligent automation helps agents work more efficiently with systems, connect channels, standardize customer data and process documentation more quickly. As a result, you can reduce the volume and length of calls to customer service agents and waiting times for customers.


With the many manual tasks involved in the insurance renewal process, as well as different elements such as pricing and policy documentation, deploying a digital workforce is a smart move that can streamline all of these activities and enable your staff time to focus on customer retention.

What Our Customers Say  

The contract transfer process was one of our breakthrough successes with intelligent automation. We showed we could handle that level of difficulty and actually solve the problem, which had been a problem for quite a while.”

Fabian Stolz

Head of robotics competence center, ERGO

After we implemented our new funeral claim process, we got compliments from customers saying, ‘I wish every insurer was like this.’ We’ve experienced a big shift and are excited about what we can do next with Chorus."

Craig Bestall

Head of corporate administration and servicing, Old Mutual

SS&C Blue Prism Chorus BPM has helped us create a best-in-class customer experience. It’s enabled us to deliver clear, concise communication and to process work quickly, which is what drives more clients, and more agents, to do business with us.”

Kylie Gormly

Vice president of customer experience, SILAC

I’ve often heard our executives say: ‘This is proven technology’. This has proven itself already, now it’s about kicking on and building more capability."

Alastair Robertson

Head of continuous improvement and automation, Zurich UK

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