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Case Study

United Utilities Automates Text Messaging and Saves 2,000 Hours Annually

30 minutes to complete full list of customer text reminders
2000 hours saved per year
Quality Employees are able to focus on quality interactions with customers.

United Utilities delivers 200 million liters of water a day to over three million homes and businesses in England’s northwest. When the utility had to send an engineer to a customer’s home or business, the customers were notified by text. Each text needed to be typed out and sent manually which required eight people to maintain the line of communication with customers.

Read United Utilities story to learn how a team of Blue Prism intelligent digital workers now send the texts saving staff time and allowing them to focus on delivering better value to customers.

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