“[With RPA] we are avoiding 20% of technical visits to the customer’s house, which impacts our costs. We’ve increased the quality for our customers by solving their problem faster, remotely.”FRANCISCO JAVIER JIMENEZ DE LA VEGA GLOBAL DIGITAL TRANSFORMATION MANAGER, TELEFONICA
With an Enormous Demand for Connectivity, Telecom Companies Need to Transform Operations Launching Game-Changing Technologies Such as 5G
Telecom operators are facing increasing challenges in the digital era. They must compete to make available uninterrupted, affordable and cutting-edge services while improving the overall customer experience. New technologies such as 5G represent a fundamental shift that offers great potential for new services for both consumers and businesses. To drive the business into the digital age, look to RPA to improve operational efficiency, and enhance customer experience with a multitude of service offerings across a variety of technologies.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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