“[With RPA] we are avoiding 20% of technical visits to the customer’s house, which impacts our costs. We’ve increased the quality for our customers by solving their problem faster, remotely.”FRANCISCO JAVIER JIMENEZ DE LA VEGA GLOBAL DIGITAL TRANSFORMATION MANAGER, TELEFONICA
Telecom operators are facing increasing challenges in the digital era. They must compete to make available uninterrupted, affordable and cutting-edge services while improving the overall customer experience. New technologies such as 5G represent a fundamental shift that offers great potential for new services for both consumers and businesses. To drive the business into the digital age, look to RPA to improve operational efficiency, and enhance customer experience with a multitude of service offerings across a variety of technologies.
Telecom companies need to look at new approaches such as RPA and intelligent automation to achieve the next level of service while maintaining costs, driving revenue, and addressing new technology and innovations.
Learn how you can transform your business with telecom automation
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