Telecom in the Digital Era

Telecom operators are facing increasing challenges in the digital era. They must compete to make available uninterrupted, affordable and cutting-edge services to their customers. All the while improving customer support and the customers overall experience. Telecoms face a reduction of overall customer and business subscriptions and revenue forcing them to keep their costs down. 

However, exciting new technologies such as the introduction of 5G will represent a fundamental transformation of the role that wireless network technologies will play in society, offering great potential to address new services in both consumers and businesses. 

To achieve the next level of connectivity and drive the business into the digital age, Telecoms must look to RPA to automate processes to improve operational efficiency, elevate field operations, and enhance customer experience across a multitude of service offerings across a variety of technologies.

The Solution: Robotic Process Automation & Intelligent Automation

Robotic process automation (RPA) brings benefits to the telecommunications industry because it’s supported by high frequency manual, repetitive, rules-based processes, which are critical for an appropriate service delivery. The basis of telecom is thus made up of processes which are highly eligible for automation. 

At its core, Robotic Process Automation (RPA) software encompasses “software robots” that are specifically programmed to execute a task or a series of tasks by mimicking a human’s actions and executing those actions almost instantly. Because these “Digital Workers” follow programmed rules, they can help organizations automatically improve process quality, efficiency, consistency, accuracy, and compliance. Just as importantly, RPA allow organizations to do more with less, freeing up employees’ time to focus on tasks that require uniquely human qualities — such as emotional intelligence, reasoning, judgment, and direct customer interaction.

Download the datasheet to learn more about telecoms automation