The latest HFS report spotlights Old Mutual, an African financial services group, on its quest for improved operational efficiency using RPA. As the company developed and refined its RPA program, it found that it was critical for both IT and business teams to bring unique skill sets to the project. The business team was empowered to drive change through process improvement and reinvention, while IT enabled change through execution.
Download this detailed investigation into how Old Mutual successfully fused these two teams and gain awareness of how you might do the same in your organization.
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