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Business Function | Customer Care

Deliver Exceptional Customer Experiences and Meaningful Engagement

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Global enterprises are using Blue Prism to improve customer experiences whenever and wherever demands are made on the business.

Customers are not predictable. Thanks to widespread digitization they can now make demands on multiple touchpoints across the enterprise at any time. Global enterprises in almost every industry are turning to Blue Prism to automate many of the customer-facing processes to reduce cycle times, enable 24/7 access to services and differentiate themselves from competitors at the customer service level.

With Blue Prism, Digital Workers are managed by operational leaders to provide maximum benefit in the areas of customer care and governed by IT to ensure security and compliance, even in the most heavily regulated industries.

Customer Orders

Automate the service order and service changes for your customers. Giving customers access to real-time order management capabilities improves the experience and increases the likelihood of establishing customer loyalty.

Complaint Resolution

Automatically respond to customer complaints in real time. Blue Prism Digital Workers can even initiate steps to resolve customer issues and only escalate to human intervention when extreme exceptions arise. With real-time responsiveness, you can improve customer satisfaction rates.

Learn More About Automating Customer Care Processes

Customer Care leaders turn to Blue Prism to improve satisfaction levels and drive brand loyalty.

Uncover innovative uses for Blue Prism’s Digital Workforce in the customer care and satisfaction organization within your enterprise. Companies from around the globe are using Blue Prism in ways that increase customer satisfaction levels through real-time digital engagement. Browse our resources to learn more.

The Latest From Blue Prism

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Blog

Increasing Value and Creating Transparency: Lessons Learned from InterContinental Hotels Group (IHG)

We kicked off our first BluePrism Café of 2018 with a discussion around IHG’s Robotic Process Automation (RPA) journey. For Derk Weinheimer, Vice President of Cost Efficiency and Continuous Improvement at IHG, and Bill Lloyd, Managed Services Leader at Deloitte, implementing an RPA solution is a “no brainer”.

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Blueprismpulse
Blog

Blue Prism Pulse Launches in NYC with a Bang

This week, Blue Prism held its inaugural Pulse, a community driven event designed to bring customers together to share ideas, network, learn from one another, and have fun! With more than 75 attendees, the energy in the room was undeniable.

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Bp Thumb New Independent Study Reveals Why Not All Software Robots Are Created Equally
Blog

New Independent Study Reveals Why Not All Software Robots Are Created Equally

Robotic Process Automation (RPA) continues to be a growing success story. In 2016, RPA alone experienced a 68 percent growth rate in the global market, with 2017 maintaining this momentum. Some reports have even predicted a US$ 8.75 billion market by 2024. However, merely investing in RPA is not an instant recipe for growth.

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